Shuttle Driver

Job Title: Shuttle Driver/Dispatch Supervisor

SUMMARY

Enhances the customers' positive service experience by driving them to or picking them up from their homes or offices while service is being performed on their vehicles. When dispatching, plans, organizes, leads and controls the flow of shuttle vehicles for the service department in a timely and professional manner.

ESSENTIAL DUTIES include the following. Other duties may be assigned.

• Drives customers to their homes or places of business and picks them up after their vehicle is repaired.
• Uses good judgment and safe driving skills.
• Keeps a timely shuttle route.
• Must be physically able to drive a motor vehicle for periods of 8 hours or more.
• Assists passengers getting in and out of vehicles.
• Operates radio, cell phone or similar device to communicate with dealership or other vehicles to report disruption of service.
• Keeps a record of trips including names of passengers and destination or pick-up point.
• Uses dispatch log to track incoming shuttle requests, completed requests and time in/out.
• Maintains timely and professional contact with the service departments.
• Reviews job status frequently, logging status and reporting any changes to appropriate personnel.
• Maintains a professional appearance.
• Performs other duties as assigned.