Shuttle Driver
As a Shuttle Driver, you are responsible for delivering exceptional guest experience by providing safe, reliable, and professional transportation for guests while their vehicles are being serviced. This role serves as an extension of the dealership's service team and plays a key part in creating a positive and welcoming experience for every guest. You will represent the organization with professionalism, courtesy, and hospitality while maintaining a safe driving record and ensuring timely transportation services.
At Mauer Auto Group, you are expected to model behaviors and contribute to a culture of success built on integrity, respect, drive, community, fun, pride, humility, self-confidence, and creativity.
Job Duties and Responsibilities including, but not limited to:
- Safely transport guests to and from their homes, workplaces, or other designated destinations while their vehicles are being serviced.
- Greeting guests in a friendly, professional, and courteous manner, providing outstanding customer service throughout each trip.
- Maintain an efficient and timely shuttle schedule while adapting to changing transportation needs.
- Assist guests in entering and exiting shuttle vehicles as needed.
- Communicate effectively with service advisors, dispatch personnel, and other team members regarding transportation schedules and service updates.
- Utilize a mobile phone, dealership software, or other communication tools to coordinate shuttle operations.
- Ensure shuttle vehicles remain clean, presentable, fueled, and ready for guest transportation always.
- Follow all traffic laws, dealership policies, and safe driving practices.
- Protect guest confidentiality and exercise professionalism during all guest interactions.
- Support the service department with additional duties and special projects as assigned.