SHUTTLE DRIVER

The Shuttle Driver is responsible for safely transporting customers to and from the dealership in a courteous, timely manner. This role requires a customer-oriented individual who prioritizes safety and provides friendly, reliable service, embodying Thompsons' dedication to delivering an outstanding customer experience.

Key Responsibilities

Customer Transportation

• Safely transport customers to and from designated locations in a timely and courteous manner.
• Assist customers with entering and exiting the shuttle vehicle as needed, ensuring they feel comfortable and valued.
• Communicate estimated pick-up and drop-off times to customers, setting clear expectations for the service.

Vehicle Maintenance & Cleanliness

• Conduct daily pre- and post-trip inspections of the shuttle vehicle to ensure safe operating conditions.
• Report any maintenance needs or safety concerns to the Service Department to ensure the shuttle vehicle is always in safe, working order.
• Maintain the cleanliness of the shuttle vehicle by removing trash and keeping the interior tidy, ensuring a pleasant environment for passengers.

Customer Interaction & Service

• Provide friendly, professional customer service to enhance the customer’s overall experience at Thompsons Auto Group.
• Address customer questions or concerns in a courteous manner, referring them to the appropriate team member when necessary.
• Communicate dealership promotions, services, and events to customers, acting as a knowledgeable and positive representative of Thompsons Auto Group.

Administrative Duties

• Log and report each trip’s mileage, time, and destination details as required by the dealership.
• Track shuttle schedule and maintain accurate records of customer pickups and drop-offs.
• Support other dealership staff with administrative tasks when not driving, such as assisting with customer check-ins or front desk duties, if requested.