Shuttle Operations Manager

Position Summary: ABM Industries is seeking a dynamic and experienced Shuttle Bus Operation Manager to oversee and optimize airport shuttle bus services within our organization. This role is responsible for the safe, efficient, and high-quality operation of shuttle transportation, fleet management, dispatching, and customer service functions. The Assistant Manager will lead a team of supervisors, drivers, and maintenance staff to ensure seamless 24/7 shuttle operations. This position requires strong leadership skills, transportation industry expertise, and a commitment to delivering exceptional service in compliance with Aviation Authority regulations.

Key Responsibilities

• Oversee daily shuttle operations, including dispatching, driver performance, and route optimization to ensure efficient and timely transportation.
• Manage on-time performance, passenger flow, and operational efficiency to provide high-quality service.
• Coordinate fleet maintenance, vehicle inspections, and repairs to minimize downtime and ensure vehicle reliability.

Safety & Compliance

• Ensure compliance with DOT regulations, ADA standards, and Aviation Authority policies to maintain a safe and secure transportation operation.
• Conduct regular safety audits, driver training, and fleet inspections to uphold high safety standards.
• Investigate accidents or incidents, identify root causes, and recommend corrective actions.

Leadership & Supervision

• Provide direction, leadership, and mentorship to a team of supervisors, dispatchers, shuttle bus drivers, and maintenance staff to ensure effective, high-quality transportation operations.
• Ensure all Assistant Managers are trained to perform the duties of Site Manager, Supervisor, Shuttle Bus Driver, Shuttle Bus Dispatcher, and Administrative Staff when necessary.
• Supervise and coordinate employee schedules, work assignments, and performance management to ensure operational efficiency.
• Assistant Managers must possess and maintain a valid CDL in the State of Florida with the appropriate commercial passenger bus transportation license.
• Must have a minimum of three (3) years of supervisory experience preferably commercial bus ground transportation.
• Assistant Managers shall be full-time, locally based, and dedicated exclusively to the Aviation Authority’s Shuttle Bus Service.
• Must be on-site during holidays.

Emergency Response & Contingency Planning

• Develop and implement emergency response plans to ensure business continuity during service disruptions, severe weather, or operational incidents.
• Be on-call for any critical incidents that affect shuttle operations.

Budget & Financial Management

• Assist in managing departmental budgets, expense control, and resource allocation to meet financial targets.
• Monitor operational costs, fleet expenses, and staffing budgets to maintain cost efficiency.

Qualifications

• Minimum of 3 years of supervisory experience in transportation operations, preferably in airport shuttle, public transit, or passenger transportation.
• Strong knowledge of transportation regulations (DOT, ADA, and state/local laws).
• Proven leadership experience, with the ability to motivate, develop, and manage large teams.
• Exceptional communication, interpersonal, and negotiation skills.
• Strategic thinker with excellent problem-solving and analytical abilities.
• Proficiency in Microsoft Office Suite and transportation scheduling software.
• Valid CDL (Commercial Driver’s License) in the State of Florida is required.
• Ability to work non-traditional hours, including weekends, holidays, and emergency situations as needed.

Work Environment

• Primarily office-based with frequent field visits to oversee shuttle operations and interact with staff.
• Regular travel within the airport property to monitor shuttle service performance, vehicle inspections, and driver operations.
• Fast-paced environment, requiring the ability to handle multiple priorities, operational challenges, and decision-making under pressure.

Compensation & Benefits

• Competitive salary based on experience.
• Performance-based bonuses.
• Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
• Opportunities for career advancement and professional development