Siebel Application Designer

Open 63d

Company: SystemCanada |

World wide office: Canada - USA - Australia - UK - South Africa - New Zealand - Ireland - Japan

Job Description

Main Accountabilities:

Working in collaboration with our 3rd Party offshore vendor, provide thought leadership on solutions to meet our Call Centre, Service to Sales and B2C requirements
Design solutions which satisfy business requirements utilizing Siebel frameworks
Develop and ensure Technical Specifications and Programming standards are maintained
Ensure the application performs within established SLA's
Assist to ensure projects are delivered on schedule, within budget, meet requirements.
Develop excellent working relationships with Business and IT stakeholders
Keep abreast of emerging technologies in the areas of CRM and Call Centre

Minimum 5 years of progressive information technology experience, with full application development life cycle and systems integration experience in a development environment
Minimum of 3 years experience with Siebel technology
Experience in the following Siebel functionality: email Response, Enterprise Application Integration (EAI), Virtual Business Components (VBC) integration, Siebel Workflow, Assignment Manager, Genesys CTI Integration, Web Service Integration, Enterprise Integration Manager (EIM), Leads Management, Marketing Server, Campaign Management
Siebel 8.x experience
Experience working in an onshore/offshore model
Excellent problem analysis and trouble shooting skills
Good knowledge of change management and problem management processes
Strong interpersonal and organizational skills. You will be working with end users and other IT organizations
Ability to communicate effectively to technical and non-technical audiences

Assets:

Good working knowledge of Java, VB, C++ programming languages would be a definite advantage
Knowledge of the financial and insurance industries in particular Group Health Benefits, Group Retirement Services, and Direct sales

See also