Silver Surfers Program Manager

The Silver Surfers Program Manager is responsible for the strategic oversight, implementation, and day-to-day management of the Silver Surfers program-an innovative digital inclusion initiative aimed at reducing the digital divide for older adults. This leadership role ensures a person-centered, trauma-informed approach across all phases of the program while supervising Program Navigators, Volunteer Coaches, and community partners to deliver quality, inclusive services. Cultivating an interactive learning experience to promote greater independence for older adults, the Senior Program Manager leads the program planning and design along with daily operations, reporting directly to the Director of In-Home Services.

Program Development and Oversight

• Lead the planning, coordination, and execution of all program phases for participant experience
• Support established program goals, deliverables, timelines, and performance benchmarks.
• Develop and refine participant and coach-facing curriculum content, materials, and resources as needed.
• Ensure use of programmatic forms to include evaluation tools (pre, post, and follow-ups at 30, 60, and 90 days).
• Apply program procedures and, with training and guidance, maintain alignment with applicable Older Americans Act assistive technology service requirements.
• Supervision and Team Management
• Directly supervise team members (including volunteers assigned to program) and oversee coach training and engagement.
• Guide staff and volunteers in the delivery of trauma-informed, person-centered service.
• Provide onboarding, ongoing training, and performance evaluation for assigned team members.
• Assist with and ensure program team meets recmitment, enrollment, and retention goals.
• Outreach and Community Engagement
• Assist with outreach activities designed to recruit and engage older adults, particularly individuals in underserved communities.
• Maintain positive working relationships with community partners and assist with coordination of program activities at partner locations.
• Represent the program at community events, meetings, workshops, and other activities as assigned.

Administrative & Data Management

• Maintain accurate participant, volunteer, outreach, and program records in accordance with program standards and Agency procedures.
• Lead program registration, tracking, database entry, and reporting.
• Support program evaluation and preparation of outcome summaries and other program documentation.
• Provide routine reporting, monitor budget and expenditure tracking for dept. leadership and Grants Admin. needs
• Grant Oversight and Program Compliance
• Follow applicable funder requirements, agency policies, and program procedures with training and guidance.
• Lead tracking program performance measures, milestones, and grant deliverables.
• Lead preparation of progress reports, outcome summaries, and other documentation for supervisory review.
• Maintain organized program records and assist with audits, monitoring visits, and other compliance activities as needed.

Grant Oversight and Program Compliance

Follow applicable funder requirements, agency policies, and program procedures with training and guidance.

Lead tracking program performance measures, milestones, and grant deliverables.

Lead preparation of progress reports, outcome summaries, and other documentation for supervisory review.

Maintain organized program records and assist with audits, monitoring visits, and other compliance activities as needed.