Singapore AI Support Quality & CX Specialist

Plaud in Singapore is seeking a Quality & Customer Experience Specialist to lead multi‑channel quality audits, assess agent performance, and drive continuous improvement by identifying root causes of issues from agent errors to system bottlenecks. You will collaborate with product, engineering, and ops teams to optimize support operations and enhance the customer journey in a fast‑growing AI productivity company.

Fluency in English and a practical, data‑driven mindset are essential.