Site Clerk cum Public Relations Officer (HDB BTO)
Site Clerk cum Public Relations Officer (HDB BTO)
Salary: Up to $2,600–$3,200 basic + Variable Bonus
Working Location: Near Mattar MRT Station
Working Days & Hours: Monday to Friday, 8:30am–5:30pm; Saturday, 8:30am–12:00pm
A construction company involved in HDB BTO projects, supporting site operations, project administration, and coordination with residents, consultants, authorities, and subcontractors.
Job Responsibilities
1. Document Control
Maintain and update all site records, including inspection forms, drawings, site submissions, and related documents.
Organise and file correspondence with authorities, consultants, clients, and subcontractors.
2. Administrative Support
Assist the project team in preparing minutes of meetings and tracking submission statuses.
Attend to incoming phone calls at the site office during office hours.
Perform general clerical and administrative duties as directed by the Superintending Officer’s Representative (SO Rep).
3. Material & Equipment Records
Maintain records of materials delivered, used, and stored on site.
Maintain logs for equipment, machinery, and tools.
4. Timekeeping & Attendance
Monitor daily attendance and overtime records for site workers.
Submit timesheets for payroll processing, where required.
5. Coordination with HQ
Act as the main liaison with Head Office (HQ) on site administrative matters.
Coordinate and follow up with HQ on relevant documentation and administrative requirements.
6. Community & Resident Liaison
Serve as the first point of contact for school and residents’ queries, complaints, and feedback.
Provide timely and courteous responses to concerns relating to noise, dust, safety, and work schedules.
7. Notice Issuance & Communication
Prepare and distribute resident notices, including work commencement and noisy work notifications.
Organise dialogue sessions, house visits, and feedback channels as required.
8. Customer Service & Complaint Handling
Attend to and resolve residents’ feedback and complaints.
Arrange site inspections where necessary.
Maintain a log of feedback and complaints and follow up with the project team on resolutions.
Draft and reply to residents’ feedback, queries, and correspondence.
Ensure all communications are properly documented and responded to within the required timeframe.
9. Public Image & Clean Site Representation
Assist in initiatives to foster good neighbourly relations throughout the construction phase.
Support efforts to maintain a professional, clean, safe, and presentable site environment.
Requirements
2 years’ experience in administration within the construction industry.
Experience in construction administration and/or public relations.
Proficient in MS Office.
Must have prior construction industry administrative experience.