Site Coordinator- Plymouth, MI

Job Summary and General Purpose of Position: The Site Coordinator is responsible for all activities involved in project coordination including administration of logistical/technical data, scheduling, employee relations and interfacing with the customers and Kett to ensure customer service needs meet or exceed requirements.

Essential Functions:

• Planning –
  • Coordinate all project requirements and scheduling including out-of-office requests and traveling arrangements, ensuring sufficient coverage
  • Coordinate vehicle testing and test trips for all sites, coordinating with other supervisors, drivers, customers and Kett personnel remaining flexible in accommodating frequent scheduling changes;
  • Assign test routes and vehicles to vehicle operators based on vehicle availability and test plan
  • Set appropriate deadlines for tasks and projects
  • Collaborate with customers to achieve their strategic goals
  • Develop and implement emergency response procedures and act as the primary point of contact during testing as needed
  • Plan and/or train in all areas of test procedures, processes, and routes
  • Procure supplies as necessary
• Staffing -
  • Hire and onboard new employees
  • Complete and file paperwork for existing and new hires, including timesheets and time off requests.
• Leading -
  • Maintain safety and quality - Motivate employees to reach objectives and maintain high performance and safety standards, setting an example for others to follow
  • Maintain employee relations, resolve conflicts and foster a positive, productive and professional work environment
  • Actively mentor and train employees to enhance their skills and performance
  • Ensure the Implementation of appropriate processes, procedures and work instructions
• Managing -
  • Ensure test / route schedules are rigorously maintained by monitoring driving habits, implementing procedures and/or equipment as required
  • Set key operational performance indicators to measure success and perform data analytics.
  • Manage the production of data, reports, spreadsheets and files as required
  • Develop clear, concise and detailed operational reports, dashboards and tools to report results in an accurate and timely manner
  • Monitor the performance and attendance of on-site personnel to ensure all requirements are met
  • Track goals, achievements and regularly review performance metrics
  • Ensure essential tools and equipment are well organized and easily accessible.
  • Perform routine pre-drive vehicle inspections to ensure safety and functionality.
  • Oversee administrative, scheduling, data processing, timekeeping and training duties
  • Oversee employee daily/weekly timesheets
  • Track service and test schedules performed
  • Maintain all accounts i.e. car wash, cell phones, towing, trucking services, etc.
  • Communicate with Kett Corporate Account Manager and/or Kett Human Resources on employee matters which may violate policy and that may require disciplinary measures; bring closure to concerns and issues in a timely manner
  • Perform initial troubleshooting, hardware and software issue investigation and software updating
  • Attend meetings with Kett management and customers
  • Demonstrate a professional demeanor, work ethic, and dress code
  • Perform other duties as required by Kett and the customer

Key Responsibilities:

• Provides leadership and serves employees and customers consistent with Kett’s overall Vision and Values.
• Participates in developing goals, objectives, service plans and processes for Kett with consideration of the customer needs.
• Interviews and facilitates selection of employees in job classifications authorized by Kett Management.
• Provides for the orientation and training of employees in areas assigned.
• Promotes a program of safety awareness and assures compliance with safety practices
• Involves team leaders, employees, and customers in improving the overall work climate and team effort.
• Develops and maintains a positive team effort on behalf of Kett Leadership.
• Accepts and performs other responsibilities as assigned.