Site IT Leader
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Description
- Collaborate with global/regional IT groups to develop and maintain Site(s) IT architecture, ensuring seamless integration of project at a site(s) level. Lead and coordinate IT projects to integrate solutions on a site(s) level (e.g., Data/voice network, Servers, Cloud, Digital platform, Printing services & IT Applications).Drive business readiness and support deployment.
- Take full ownership of all IT services on sites, ensuring seamless operations. Enable businesses to perform their daily work, ensuring end users have an easy and effective user journey with IT. Monitor and manage user experience performance, including user satisfaction, usability, and accessibility.
- Build strong partnerships and collaboration with other IT groups to align IT policies, efficient resolutions and enhance user experience.
- Ensure customer satisfaction covering all IT services and handle business escalations. Continuously improve reliability, availability, manageability, and security of all IT systems to enhance site customer satisfaction contributing to the regional level.
- Triage problems and resolutions on the site level across the IT organizational landscape. Manage IT incidents on the site level and cooperate with IT service teams & 3rd parties on RCA. Participate in the regional change advisory board and evaluate the change impact at the site level.
- Manage 3rd party suppliers on the local level and participate in auditing their performance. Ensure 3rd party suppliers can deliver IT service/solution to Qnity per service agreement.
- Have excellent relationship and organizational skills with the ability to create effective collaboration with business. Actively engage and leverage with various corporate groups such as business, security, function, etc., teams.
- Manage the operation working to meet or exceed team KPIs and targets. Apply ITIL and Lean principles to their respective supporting environments.