Site Lead (East / Immediate / Facilities Management

Operations Management

• Lead and supervise the daily operations of the assigned facility or portfolio.
• Ensure all hard and soft FM services are delivered in accordance with contractual requirements and service level agreements (SLAs).
• Monitor the performance of vendors and service providers to ensure quality service delivery.
• Conduct regular site inspections to ensure facilities are maintained to the highest standards.
• Respond promptly to operational issues, emergencies, and client requests.

Client Management

• Serve as the primary point of contact for the client on all site-related operational matters.
• Build and maintain strong client relationships through regular communication and service reviews.
• Prepare operational reports and present performance updates during client meetings.
• Ensure timely resolution of client feedback and service requests.

Team Leadership

• Lead, coach, and develop the on-site facilities team.
• Plan work schedules, allocate resources, and monitor staff performance.
• Foster a culture of teamwork, accountability, and continuous improvement.
• Conduct regular team meetings and performance reviews.

Requirements

• Minimum 5–8 years of experience in Facilities Management or Integrated Facilities Management.
• At least 2–3 years of supervisory or site leadership experience.
• Experience managing healthcare buildings