Site Manager/Canaan Valley Clinic

Job Title: Office Manager

Location: St. George Canaan Valley Clinic
Job Type: Full-Time
Reports To: QA/QI Manager

Job Summary:

The Office Manager oversees the daily operations of a primary care medical practice. This role ensures smooth workflow, high-quality patient care, and compliance with healthcare regulations. The manager supervises administrative and clinical staff, manages budgets, coordinates scheduling, and supports the physicians and healthcare providers.

Key Responsibilities:

• Oversee day-to-day operations of the medical office, ensuring efficient workflow and excellent patient service.
• Manage staff including front desk, medical assistants, and billing personnel: assist with hiring, training, scheduling, and performance evaluations.
• Monitor and manage patient scheduling, registration, and intake processes to minimize wait times and maximize efficiency.
• Ensure compliance with HIPAA, OSHA, and other regulatory standards.
• Handle billing, coding, insurance claims, and reimbursement processes in coordination with billing staff.
• Maintain office supplies and equipment, coordinating maintenance and repairs as needed.
• Implement and maintain office policies and procedures.
• Serve as a liaison between providers, staff, patients, external vendors or partners, and Administration.
• Address patient complaints or concerns in a professional and timely manner.
• Assist in quality improvement initiatives and reporting for value-based care programs.
• All other duties as assigned.

Qualifications:

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred
• 3+ years of experience in a medical office management or healthcare administration role (primary care preferred).
• Strong knowledge of medical terminology, billing practices, and healthcare regulations.
• Proficiency with EHR systems (e.g., Allscripts).
• Experience managing staff and resolving interpersonal or operational issues.

Key Skills:

• Strong leadership and organizational skills
• Excellent communication and interpersonal abilities
• Problem-solving and decision-making capacity
• Financial acumen and budgeting knowledge
• Attention to detail and multitasking ability
• Adaptability in a fast-paced healthcare setting