Site Manager

Site Manager

$23.54 - $29.42 per hour

Position Profile

The Site Manager is accountable for the daily operations of a small to medium-sized site and manages a small team. This role oversees contracted services, including but not limited to:

• Copy Services
• Courier Services
• Managed Print Services
• Hospitality Services
• Imaging Services
• Mail Services

The Site Manager is responsible for talent assessment, staff career development, performance management activities, and employee counseling with support from assigned leadership.

Job Duties and Responsibilities

• Manage the daily operations of a small to medium-sized site while supervising a small team of direct reports.
• Prioritize multiple competing responsibilities and communicate team vision and priorities effectively.
• Foster a positive, supportive work culture that maximizes employee engagement and retention.
• Demonstrate working knowledge of Ricoh products and service offerings and identify alternative solutions when appropriate.
• Manage production labor percentages by meeting established labor and quality control targets.
• Improve operational quality through effective implementation and management of Ricoh Service Excellence tools.
• Ensure achievement of Service Level Agreements (SLAs) and collaborate with customers to improve business processes with support from AOM/ESM or NOM leadership.
• Create and maintain a customer-focused environment through regular end-user feedback and customer satisfaction surveys.
• Ensure quality standards are met by achieving audit, deadline, compliance, and operational goals utilizing best practices and available tools.
• Ensure proper staffing by matching employee skills and equipment resources with production demands.
• Motivate employees and recognize accomplishments through Ricoh recognition programs.
• Communicate job expectations clearly and provide training, cross-training, coaching, counseling, and performance evaluations.
• Identify training needs and support employee growth through Individual Development Plan (IDP) management.
• Evaluate team member performance and provide career development opportunities.
• Maintain daily formal contact with customers and build strong client relationships.
• Develop a thorough understanding of client requirements with support from AOM/ESM or NOM leadership.
• Identify service delivery gaps or scope changes and adjust processes and documentation accordingly while maintaining financial accountability.
• Resolve issues related to pricing, order processing, and invoicing through collaboration with the sales department.
• Create and support required site reporting, customer presentations, and business reviews to ensure contractual compliance and value-added reporting.
• Perform other duties as assigned.

Qualifications (Education, Experience, and Certifications) Required

• High school diploma or GED.
• 3 to 5 years of experience in a related field (B2B and/or technical environment).
• 3 to 5 years of customer-facing experience.
• Demonstrated knowledge and understanding of technology.
• Proficiency in Microsoft Office 360/Office Suite.

Preferred

• 2 years of managerial or supervisory experience.

Knowledge, Skills, and Abilities

• Strategic thinking and problem-solving abilities.
• Ability to present information to medium-sized groups.
• Strong complex problem-solving skills.
• Professional customer service skills.
• Strong technical aptitude.
• Excellent written and verbal communication skills.

Working Conditions, Mental and Physical Demands

• Primarily works in an office environment with adequate lighting, ventilation, and normal temperature and noise levels.
• Work assignments are varied and require the ability to interpret, comprehend, and apply complex information, data, materials, and instructions.
• Must be able to prepare, provide, and communicate a variety of information effectively.
• Physical activity may include extended periods of standing, walking, bending, reaching, stretching, climbing, and similar activities.
• May be required to lift or move items weighing up to 50 pounds.
• Moderate manual dexterity is required, including regular use of calculators, keyboards, hand tools, and eye-hand coordination.

Disclaimer

The statements above are intended to describe the general nature and level of work performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, skills, efforts, or working conditions associated with the role.