Site Merchandising Specialist (1 Year Contract)

The Site Merchandising Specialist (1 Year Contract) owns the on-site customer experience end to end — from product onboarding and weekly homepage planning to landing page optimization, on-site search, navigation, and content updates. They obsess over merchandising, treating every optimization as a lever to drive conversion. Working closely with Marketing, Creative, Customer Service, Product, and Operations, they'll make sure site merchandising and product data come together into a stronger site experience and help achieve GRND targets. Data is core to the role: they'll use it to tell stories, sharpen strategy, and support day-to-day tasks and weekly/monthly plans to drive performance.

• You're passionate about improving websites, merchandising and customer obsessed.

• You're a natural collaborator and a great communicator, and foster great relationships with stakeholders inside and outside the business.

• You have a strong sense of responsibility, work ethic, and effective time management skills.

• You love problem-solving. You keep a cool head in high-stress situations and can evaluate and balance risk.

• You're data-oriented and can tell stories from a large set of data.

• You're curious, open to perspectives, and seek feedback to keep improving your work.

• You're a motivated self-starter who sees opportunities for improvement and takes initiative to get started.

• Above all, you're proactive, positive, and inspired by Knix and our mission.

• Assist in the daily site merchandising for Knix.com and Knix.ca, with consideration of aesthetics, brand, and inventory availability to fuse the art and science of site merchandising.

• Assist in developing weekly/monthly/quarterly merchandising plans to support product launches and continuously improve the customer experience.

• Develop extensive post-mortems and provide actionable merchandising recommendations on campaigns/collections.

• Execute plans for new product/colour launches, campaigns, promotions, and other site changes

• Maintain product catalogue, ensuring product data is complete, accurate, and reflective of available inventory for the eCommerce site and in support of retail.

• Support in upload and consistently of all site assets (images, copy, UGC) and maintained to available brand guidelines.

• Daily merchandising of site in accordance with inventory levels obtained from partners in Operations and Product.

• Monitor the site for daily errors to ensure site information is accurate and consistent, and track updates that need to be made.

• Conduct QA testing prior to any new site content, products, or promotions going live, in collaboration with the Dev/eCommerce product team.

• Use data to make recommendations for site improvements, build A/B test hypotheses, and execute tests.

• Support optimization of catalog and merchandising including offboarding and onboarding of seasonal products

• Constantly scan the competitive landscape for best-in-class site merchandising and bring recommendations to the team.

• 3+ years' merchandising experience in an eCommerce retail environment.

• Professional working experience in Shopify is considered a strong asset.

• Working knowledge of Google Analytics/web analytics and SEO.

• Strong analytical skills.

• Working knowledge of Microsoft Office or G Suite.

• Ability to work in a fast-paced environment.

• Excellent written and verbal communication skills.