Site Operations Specialist

Tenengroup is looking for a Site Operations Specialist.

We are a global D2C brand house in the lifestyle and jewelry space, building category-defining brands through full vertical integration- from product development to fulfillment. Known for our strong focus on personalization, design, and performance marketing, we scale digitally native brands across multiple international markets.

Responsibilities

As "Site Operations Specialist" you will be in charge of:

· Manage order flow from sites to factory – volume, due dates, priority, allocation

· Coordination between main business units – real-time operational impact during high season. Factory – Sales - Customer service

· Manage Customer ETA expectations – when will my package arrive?

· Manage shipping offering – ETA, gaps, pricing, messaging, available options

· Manage shipping offering testing setup and control

· Manage cross-site elements, messaging, and settings – based on ETA during high season

· Manage QA team member responsible for QA of processes above

· E-commerce Operations Department is looking for a Site Operations Lead.

Requirements

· Function well when out of your comfort zone

· Fast learner

· Analytical skills – enjoying logical challenges. Every day will have a new situation to resolve.

· Teamwork – collaborate naturally with others

· Strong communication skills, able to present and mediate different stake holders’ interests

· During high season (6 weeks) – available around the clock, be on top of real time challenges and perform necessary actions effectively

under high pressure.

· Prior leadership experience - Advantage