Site Reliability Engineer

Site Reliability Engineer is responsible for supporting application operations on production environment and monitoring application performance to keep it running normally.

Key Responsibilities :

• Handle incidents by investigating, analyzing and coordinating to resolve incidents within pre-defined SLAs​

• Leverage understanding and expertise in coding languages to investigate and resolve issues/ incidents​

• Collaborate with other engineers, customers and key stakeholders to determine root cause of incidents, while providing technical support and assisting with system integration when required​

• Execute disaster recovery plans and procedures to prevent loss of data and recover applications functionality​

• Be on standby for systems which requires 24/7 availability and resolving of critical incidents which require immediate response, provide information support to relevant parties upon service requests​

• Test applications after maintenance to ensure that application is fully functioning​

• Manage all production issues and engage with external vendors to provide L3 support when necessary​

• Manage ticketing query system, maintain and update database of incident queries, technical documents & procedures to resolve incidents​

• Prepare maintenance plan and upgrading schedules for the organization's applications and systems

Qualification and Experience Required :

• 5+ years experience in the role of a Production Reliability Engineer or software engineer​

• Strong understanding of multiple software applications design tools and languages​

• Able to perform development, testing and debugging work​

• Proven technical aptitude in one or more application programming domains, or “T-shaped” skills​

• Ability to work in an agile development environment

Benefits:

• Hybrid Working Arrangement

• World-Class Development Program

• Performance Bonus

• Vacation Leave 15 Days + Maternity Leave

• MacBook Provided

• Housing Loan

• Life Insurance/ Health Insurance/ Dental Care

• Fitness (Corporate rate and privilege)

• Opportunity to be a part of team that drives Thailand Digital Economy (The contributor of the great impact to millions of Thai people through digital platforms e.g. PaoTang App. and Krungthai Next App)

Working Location:

The ParQ ชั้น 5, 9-10 (Hybrid Work)

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