Site Reliability Engineer (Cloud Operations)

Concept Solutions, LLC (CS) is seeking a skilled and motivated Site Reliability Engineer (Cloud Operations) to support a mission-critical application modernization program for a Department of War (DoW) customer.

This initiative will unify access across a portfolio of production applications through a single sign-on experience, a common workspace, and a repeatable approach for onboarding applications to a shared platform. The program will also maintain and sustain existing production applications throughout the modernization effort.

In this role, you will support the reliability, availability, and operational performance of 13 containerized services across two AWS accounts. You will work closely with application development teams, platform engineers, and DevSecOps personnel to maintain monitoring and alerting capabilities, coordinate incident response, manage patching activities, and document service availability.

This opportunity is ideal for an engineer who enjoys troubleshooting production systems, improving operational processes, and helping deliver reliable cloud-based services in a mission-focused environment.

Cloud Operations and Monitoring

• Operate and maintain monitoring, alerting, and operational support processes for 13 containerized services across two AWS accounts.
• Monitor application health, service availability, and operational performance to identify and address potential issues.
• Support observability capabilities using monitoring dashboards, logging, metrics, and alerting tools.
• Investigate operational issues, troubleshoot service disruptions, and coordinate resolution with appropriate technical teams.
• Identify opportunities to improve monitoring effectiveness, service stability, and operational efficiency.

Incident Management and Service Reliability

• Maintain and support incident response procedures, escalation processes, and on-call operations for production services.
• Participate in incident investigation, troubleshooting, service recovery, and post-incident reviews.
• Document incidents, identify contributing factors, and recommend improvements to reduce recurring operational issues.
• Maintain operational procedures and documentation to support consistent incident response and service continuity.
• Collaborate with engineering teams to address service reliability risks and improve production support processes.

Patching, Maintenance, and Operational Reporting

• Coordinate and execute patch cycles for container images and application dependencies in partnership with application development teams.
• Support operational maintenance activities to help ensure the continued security, stability, and reliability of production services.
• Track and document patching activities, operational issues, and remediation efforts.
• Produce and maintain service availability evidence used in monthly operational reporting.
• Work with application teams to identify and resolve issues related to containerized application environments.

Team Collaboration and Continuous Improvement

• Collaborate with DevSecOps, platform engineering, and application development teams to support reliable application operations.
• Participate in technical discussions, operational reviews, and continuous improvement activities.
• Contribute to operational documentation, runbooks, and knowledge-sharing efforts.
• Support Agile delivery activities, including two-week sprint cycles and customer demonstrations.