Site Reliability Engineer Data Center

You will evaluate firmware and hardware releases, investigate complex failures, manage RMA cases, and work with vendors on resolutions. You will build monitoring tools and automation, support real-time hardware troubleshooting, document reliability findings, and participate in hardware incident response and on-call rotations.

Responsibilities

• Analyze firmware packages and hardware specifications
• Run firmware security scanning and vulnerability analysis
• Identify safety issues before releases reach the data center
• Diagnose and validate complex hardware failures
• Manage RMA claims and vendor resolutions
• Troubleshoot and optimize hardware systems with operations technicians
• Develop monitoring tools, scripts, and processes
• Document failure modes, RCAs, reliability models, RMA outcomes, and hardware evaluations
• Participate in on-call rotations and hardware incident response

Requirements

• Bachelor's degree in Systems Engineering, Electrical Engineering, Computer Science, or a related field, or equivalent experience
• 2+ years of hardware reliability engineering experience
• Expertise in firmware analysis, hardware specification review, and release validation
• Experience with RMA processes and vendor negotiations
• Ability to diagnose complex hardware failures
• Familiarity with data center hardware
• Python or Bash scripting proficiency
• Experience with a systems language such as C, C++, Java, or Rust
• Problem-solving and cross-functional collaboration skills