Site Reliability Engineer - Data Platforms

EDSE Data Platforms is seeking a Site Reliability Engineer who is equally comfortable improving production systems in AWS and establishing how services should be operated.

Our SRE team manages AWS platform operations and the infrastructure supporting applications across EDSE. As our service portfolio grows, we need an experienced individual contributor who can create clear, practical operating arrangements across SRE, application teams, Security, business stakeholders, and other service partners.

This is a deliberately balanced role, with responsibilities split approximately:

• 50% service governance, operational readiness, resilience, and process leadership
• 50% hands-on AWS site reliability engineering

The balance will be measured over a typical quarter and may vary during major incidents, application handovers, continuity exercises, audits, and delivery periods.

This is not a policy-only, PMO, or ITSM process-administration role. You will remain hands-on with AWS infrastructure, automation, observability, incident response, and reliability improvement while creating lightweight, enforceable operational controls.

• 50% service governance and operating model

• Master's or Bachelors degree in Computer Science, Engineering, Information Systems, or related field
• 5-8 years of relevant experience

• Strong understanding of AWS infrastructure, networking, identity and access management, security, monitoring, backup, and resilience patterns with depth in the services most relevant to data platforms: IAM, VPC, PrivateLink, S3, EC2, KMS, CloudWatch, CloudTrail, Secrets Manager, and STS. Working knowledge of EKS, Lambda, Glue, EMR, RDS will be good to have.
• Experience in operating business-critical production services on AWS.
• Strong hands-on experience in Site Reliability Engineering, Platform Engineering, Cloud Operations, or Infrastructure Engineering.
• Practical experience with infrastructure as code, CI/CD, operational automation, monitoring, observability, and incident response.
• Demonstrated experience establishing or improving service handovers, support models, operational ownership, service levels, business continuity, disaster recovery, or security-control processes.
• Experience defining and testing recovery objectives, recovery plans, and technical recovery procedures.
• Understanding of security controls, audit evidence, access governance, vulnerability management, risk acceptance, and segregation of duties.
• Ability to convert unclear cross-team responsibilities into practical, agreed, and measurable operating arrangements.
• Strong facilitation, negotiation, documentation, and stakeholder-management skills.
• Ability to influence technical, business, security, and leadership stakeholders without relying on direct reporting authority.
• A pragmatic approach to governance that improves accountability and reliability without introducing unnecessary bureaucracy.
• Strong analytical and problem-solving ability, with a record of turning complex or ambiguous platform challenges into scalable and reusable solutions.
• Experience working in Agile delivery environments and using planning and delivery tools such as Jira or Jira Align.

• Experience supporting a portfolio of applications with different criticality and support requirements.
• Experience in a regulated, security-sensitive, or audit-intensive environment.
• Familiarity with frameworks such as AWS Well-Architected, ITIL, and business-continuity standards.