Site Reliability Engineer
Summary
Onsite Site Reliability Engineer in Ashburn, VA supporting mission-critical U.S. Customs and Border Protection (CBP) applications. Day to day: 24/7 application monitoring, incident response and escalation, root cause analysis, and health reporting using Splunk, AppDynamics, and ITIL practices on evening/overnight shifts.
Site Reliability Engineer, #1130
Application Monitoring • Production Support • Incident Management • Splunk • AppDynamics • ITIL • Root Cause Analysis • System Reliability • CBP/DHS
Location: Ashburn, VA | Onsite, 5 days per week
Shifts:
3:00 PM - 11:00 PM Sun thru Thurs
3:00 PM - 11:00 PM Tues thru Sat
11:00 PM - 7:00 AM Sun thru Thurs
11:00 PM - 7:00 AM Tues thru Sat
Flexibility to support alternate shifts when coverage is needed is required.
Clearance: U.S. Citizenship is required. Must possess a current CBP Public Trust, DHS clearance, or active Top Secret clearance with a background investigation completed within the past three years.
Dev Technology Group is looking for a Site Reliability Engineer to join our mission-focused team supporting critical applications for U.S. Customs and Border Protection (CBP). In this role, you'll help keep essential systems running smoothly through proactive monitoring, incident response, troubleshooting, and coordination with technical support teams.
You'll be part of a collaborative team responsible for monitoring applications around the clock, identifying potential disruptions before they become larger issues, and helping maintain the reliability of systems that support important government operations. We're looking for someone who enjoys solving problems, can manage multiple priorities, and remains focused when responding to time-sensitive technical issues.
What You'll Be Doing:
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Monitor mission-critical applications and systems to identify performance issues, service disruptions, and potential outages before they impact operations.
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Respond to system alerts, troubleshoot incidents, assess severity, and coordinate timely resolution with application, infrastructure, and network support teams.
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Support the Passenger Services Program Directorate's (PSPD) suite of customer-facing applications, helping maintain system availability and performance.
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Track, document, and update incidents, including business impact, root cause, corrective actions, and resolution status.
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Monitor production changes, scheduled maintenance, and system outages, escalating unexpected issues and verifying application functionality following changes.
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Work with technical teams and government stakeholders to communicate system health, performance trends, and emerging concerns.
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Support established Service Level Agreements (SLAs) through timely incident response, escalation, and follow-up.
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Analyze application dependencies and monitoring data to identify recurring issues and opportunities for improved system reliability.
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Assist with root cause analysis (RCA), incident reviews, and recommendations to prevent future disruptions.
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Prepare daily system health updates, executive reports, and monthly program review materials.
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Help incorporate new applications into monitoring processes and recommend improvements to tools, procedures, and documentation.
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Collaborate with project managers, technical leads, and government personnel to ensure consistent communication and reliable operational support.
Required Education, Experience, and Skills:
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5+ years of experience supporting IT systems, including troubleshooting, application maintenance, system monitoring, or network operations.
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Strong understanding of ITIL principles and experience applying IT service management practices in an operational environment.
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Hands-on experience with automated monitoring and performance management tools such as Splunk, AppDynamics, Auto Ops, or similar platforms.
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Experience identifying, investigating, documenting, and escalating application or infrastructure incidents.
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Ability to manage multiple systems and priorities while responding effectively to time-sensitive technical issues.
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Strong written and verbal communication skills, including the ability to communicate technical issues clearly to both technical and nontechnical stakeholders.
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Ability to work independently while collaborating effectively with application, infrastructure, and operations teams.
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Availability to work the designated overnight schedule onsite in Ashburn, VA, with flexibility to support additional shifts as needed.
Preferred Education, Experience, and Skills:
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Experience supporting U.S. Government systems or mission-critical federal applications.
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ITIL certification or willingness to obtain certification within the first year of employment.
Our estimated salary range for this position is $80,000 - $125,000. This presented salary range is not a guarantee of compensation or salary. Offered salary is based on experience, geographic location, and possibly contractual requirements as appropriate to the role. *Salary could fall outside of this range.
Who We Are
Dev Technology is a growing IT company with an employee-centric culture that works on mission-critical projects for the federal government. We partner with our federal customers to deliver technology services and solutions, and to drive our client’s missions forward through innovation. We use Agile and DevSecOps principles to provide services including application development, biometrics and identity management, cloud and infrastructure optimization, IT and legacy modernization, and data management.
As a Washington Post Top Workplace award winner for the past THIRTEEN years in a row, the Top Workplaces USA for the past five years, and a recipient of the Companies As Responsive Employers (CARE) Award for the past six years, Dev Technology employees enjoy:
- Generous and flexible time-off policy
- Flexible work schedules and telework options, including remote work availability for eligible projects
- Career development opportunities including a mentorship program, technical and management training through Dev University, hands-on learning through DevLab, tuition reimbursement, and paid training opportunities
- Industry-leading benefits including a choice of two health plans that include dental and vision, flexible spending account, commuter benefits, life insurance, and more
- 401K matching with a 5% matching contribution
- Regular team and company social events including our annual party, happy hours, fitness challenges, and more
- A focus on community engagement including company wide support activities, employer match for donations, and time off for volunteer efforts
- To learn more about working at Dev Technology, visit Working At Dev Technology Group
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
Dev Technology Group operates in the following states: AL, AR, AZ, CO, DC, FL, GA, ID, IL, IN, MD, MA, ME, MI, MN, MO, MS, NC, NJ, OH, OR, PA, SC, TN, TX, VA, WV.
Skills
As published by greenhouse · 24 questions · 2 written answers
Basics
First Name, Last Name, Email, Phone, Resume/CV, Cover Letter, Location
Short answers (7)
- Preferred First Name
- What is your preferred name? (if different than your legal name)
- Please provide your salary expectations for this role.
- LinkedIn and/or GitHub Profile URL optional
- Street Address (Optional Second Line) optional
- City
- Zip
Pick from a list (15)
- This position involves working on a contract for the US Government. The US Government requires US citizenship for this position. **NOTE: This position cannot support a Work Visa or Green Card status. Providing false information regarding your US Citizenship status on this application will result in your application being rejected for this opportunity. Can you meet this requirement?
- Do you have experience supporting a Federal Government client?
- Do you have a current CBP Public Trust, DHS clearance, or active Top Secret clearance with a background investigation completed within the past three years?
- If you currently hold a clearance, please indicate which security clearance you currently hold:
- This role is full-time onsite. You must live in the DC/MD/VA area and be able to commute to the office in Ashburn, Virginia, 5 days per week. Are you able to meet this requirement?
- Which work shifts are you comfortable supporting? Select all that apply.
- Do you have 5+ years of experience supporting IT systems, including troubleshooting, application maintenance, system monitoring, or network operations?
- As part of our final interview and identity-verification process, candidates may be required to attend an in-person interview at Dev Technology’s headquarters in Reston, Virginia. Any travel reimbursement would be determined on a case-by-case basis and must be approved in advance. If selected for an in-person interview, are you willing and able to participate?
- Please acknowledge the following: All new hires are asked to come onsite to our Reston, VA headquarters for orientation. Are you able to meet this requirement?
- Dev Technology requires all candidates who receive a verbal offer to successfully complete an identity verification before a written offer can be issued. Are you willing to complete this required step of the hiring process?
- Fully Remote position candidates must have a primary address in one of the following states: AL, AR, AZ, CO, DC, FL, GA, ID, IL, IN, MD, MA, ME, MI, MN, MO, MS, NC, NJ, OH, OR, PA, SC, TN, TX, VA, WV. Can you meet this requirement?
- If No, are you willing to relocate to one of the above locations: optional
- State
- By selecting YES, I consent to receive recruiting SMS messages from Dev Technology Group at the phone number provided on my job application.
- Pre-Employment Requirements Acknowledgment I understand that submitting an application does not constitute an offer of employment. If I receive an offer from Dev Technology, the offer will be contingent upon my successful completion of all applicable pre-employment requirements. These requirements may include a background check conducted through HireRight and the successful completion of any required government, agency, or client suitability, public trust, or security clearance process. I understand that I may not begin employment until all required pre-employment conditions have been satisfied and Dev Technology has confirmed that I am authorized to start work. I agree to provide accurate information and promptly complete any documentation or actions required to support these processes. I have read and understand the pre-employment requirements described above.
Written answers (2)
- Please list all your active professional certifications. optional
- Street Address