Site Reliability Engineer
Posted
Summary
Production-support Site Reliability Engineer at FIS (a banking/payments technology company) in Chennai, providing 24x7 support for critical business applications: troubleshooting, incident management, RCA, and automation. Core stack is Linux/Unix administration, Shell and Python scripting, plus monitoring tools like Splunk, Dynatrace, and NetXMS, with on-call and night-shift rotations.
Job Summary
FIS is looking to add an energetic, talented, and experienced Site Reliability Engineer (SRE) to our Production Support team. The team supports critical business applications and infrastructure, with a strong focus on service reliability, rapid incident response, automation, operational excellence, and continuous improvement.
What you will be doing - Provide 24x7 production support for critical business applications and infrastructure.
- Perform troubleshooting, incident management, root cause analysis, service restoration, and problem-management activities.
- Develop and maintain automation solutions that reduce manual effort and operational toil.
- Create and enhance scripts using Shell Scripting and Python.
- Monitor system health, performance, and service availability.
- Collaborate with application, infrastructure, and network teams to improve reliability and resiliency.
- Participate in on-call rotations, night shifts, and weekend support as required.
- Drive continuous-improvement initiatives aligned with SRE best practices.
- Overall experience of 4 - 6 years in production support, automation, Linux, and Site Reliability Engineering.
- Strong hands-on experience with Linux/Unix administration and troubleshooting.
- Proficiency in Linux commands, Shell scripting, and Python scripting/development.
- Good understanding of Site Reliability Engineering principles and operational excellence.
- Experience in automation, orchestration, and toil-reduction initiatives.
- Knowledge of production support processes, incident management, root cause analysis, service restoration, and problem management.
- Good understanding of switching technologies and network fundamentals.
- Experience with monitoring and observability tools such as Splunk, Dynatrace, NetXMS, or similar platforms.
- Exposure to cloud platforms, DevOps tooling, ITIL processes, and service-management tools.
- Strong analytical, troubleshooting, organizational, time-management, and communication skills.
- Flexibility to work in night shifts, on-call rotations, and weekend support schedules.