Site Reliability Engineer

Job Description

We are looking for a skilled Site Reliability Engineer (SRE) with experience in the telecommunications industry to help ensure the reliability, availability, performance, and scalability of critical systems and services.

The ideal candidate has a strong background in infrastructure operations, monitoring, incident management, automation, and troubleshooting within a telco or large-scale enterprise environment.

Key Responsibilities

• Monitor system availability, performance, and reliability of critical applications, infrastructure, and services.

• Identify, troubleshoot, and resolve production incidents, service disruptions, and performance issues.

• Implement and maintain monitoring, alerting, and observability solutions.

• Automate operational tasks, deployments, and repetitive processes to improve system reliability.

• Participate in incident response, root cause analysis, and post-incident reviews.

• Establish and monitor Service Level Indicators (SLIs), Service Level Objectives (SLOs), and Service Level Agreements (SLAs).

• Collaborate with development, network, infrastructure, cloud, and operations teams to improve service performance.

• Support capacity planning, system optimization, disaster recovery, and business continuity initiatives.

• Apply best practices in system reliability, operational readiness, and continuous improvement.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.

• Relevant experience in Site Reliability Engineering, DevOps, Production Engineering, Infrastructure Operations, or a similar role.

• Experience in the telecommunications industry is highly preferred, particularly in supporting telco platforms, network-related services, or large-scale production environments.

• Strong knowledge of Linux/Unix systems, networking fundamentals, and troubleshooting.

• Experience with monitoring and observability tools such as Prometheus, Grafana, ELK/Elastic Stack, Datadog, or equivalent tools.

• Familiarity with scripting or programming languages such as Python, Bash, or Go.

• Experience with cloud platforms, containers, and orchestration tools such as AWS, Azure, GCP, Docker, or Kubernetes is an advantage.

• Knowledge of CI/CD pipelines, infrastructure automation, and configuration management tools such as Jenkins, GitLab CI, Terraform, or Ansible is a plus.

• Strong analytical, problem-solving, communication, and incident management skills.

• Willingness to participate in on-call support or incident response activities, as required.

Preferred Experience

• Telecommunications service assurance, network operations, or production support.

• Supporting high-availability systems and mission-critical services.

• Managing incidents involving network connectivity, service availability, latency, and system performance.

• Working with NOC, Network Engineering, Cloud Operations, or Infrastructure teams.