Site Reliability Engineer
Summary
Site Reliability Engineer at NCS Philippines in Bonifacio Global City: define and enforce SLOs/SLIs, build monitoring and alerting, run incident management and RCAs, embed reliability into CI/CD, automate remediation, and join on-call rotations. Requires 4+ years in SRE/DevOps with cloud monitoring experience.
GENERAL RESPONSIBILITIES:
The Site Reliability Engineer (SRE) is responsible for ensuring the reliability, availability, and performance of critical systems by defining, monitoring, and enforcing Service Level Objectives (SLOs) and implementing robust alerting, monitoring, and incident management practices. The role partners closely with development, operations, and product teams to embed reliability into the CI/CD pipeline, optimize performance at scale, and foster a culture of operational excellence. The SRE will proactively enhance system resilience through automation, root cause analysis (RCA), and continuous improvement of alerting policies to minimize downtime and maximize service stability.
DUTIES AND RESPONSIBILITIES:
Define, implement, and enforce SLOs and SLIs to balance innovation speed and system stability.
Develop and maintain monitoring, logging, and alerting systems for early detection of anomalies using industry-standard tools.
Establish metrics-driven approaches to performance monitoring, ensuring continuous tracking of availability, latency, error rates, and resource utilization.
Integrate SLOs and monitoring within CI/CD workflows to ensure new releases meet reliability standards.
Implement automated remediation for recurring incidents, optimizing incident management to reduce Mean Time to Resolution (MTTR).
Conduct post-incident RCAs, recommending and implementing preventive measures.
Continuously refine alerting policies to ensure they are actionable, relevant, and reduce alert fatigue.
Participate in on-call rotations and escalate issues following established protocols.
Collaborate with cross-functional teams to improve scalability, fault tolerance, and system resilience.
JOB SPECIFICATIONS:
Education:
Bachelor’s degree in Computer Science, Engineering, or related technical field.
Related Work Experience:
4+ years in a Site Reliability, DevOps, or similar role managing production systems at scale.
Proven experience defining SLOs, SLIs, and implementing monitoring/alerting systems in cloud environments.
Experience with incident management, RCA, and improving system resilience.