Site Reliability Engineer (SRE)

Reliability Engineering & Operations

• Drive the adoption of Site Reliability Engineering (SRE) principles, including Service Level Objectives (SLOs), Service Level Indicators (SLIs), Error Budgets, monitoring, and alerting.
• Design and implement automation solutions that improve operational efficiency, reduce manual effort, and increase service reliability.
• Perform capacity planning, performance analysis, and system design to ensure platforms can scale effectively with business growth.
• Lead troubleshooting efforts for complex production issues and perform root cause analyses (RCA) to prevent recurrence.
• Participate in incident management processes, including major incidents, service outages, and on-call support when required.
• Conduct post-incident reviews and drive corrective and preventive actions to continuously improve platform stability.
• Leverage operational metrics and data-driven insights to proactively identify and mitigate potential risks.
• Support engineering teams in adopting tools, processes, and best practices that improve reliability, maintainability, scalability, and extensibility.
• Collaborate across Enterprise Platform teams to ensure standardized platforms meet enterprise-grade reliability and performance standards.
• Champion the implementation of Non-Functional Requirements (NFRs), including availability, performance, security, and resilience, throughout the software development lifecycle.
• Lead deep-dive investigations into problematic applications and services, identifying opportunities for architectural and operational improvements.
• Oversee vulnerability management, platform lifecycle governance, and End-of-Life (EOL) remediation activities across supported products and services.

Leadership & Strategic Responsibilities

As a senior member of the team, you will:

• Lead and coordinate strategic initiatives and key deliverables within the Platform SRE function.
• Serve as an advocate for SRE principles and operational excellence across the Enterprise Platform organization and broader business community.
• Review engineering practices, operational processes, and team outputs to drive continuous improvement.
• Foster strong collaboration with development, infrastructure, security, and business teams.
• Contribute to the long-term strategy, roadmap, and maturity of the Platform SRE function.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related discipline.
• Practical experience defining, implementing, and managing SLOs, SLIs, and Error Budgets.
• Minimum of 5 years of experience supporting and operating production environments in SRE, DevOps, Platform Engineering, or related roles.
• Experience or familiarity with monitoring and observability tools (e.g., Prometheus, preferably Grafana)
• Professional fluency in English.
• Proven ability to collaborate effectively within cross-functional teams.
• Strong commitment to continuous learning, operational excellence, and continuous improvement.

Preferred Qualifications

• Experience with Infrastructure as Code (IaC) and GitOps practices.
• Knowledge of CI/CD platforms such as GitHub Actions, Jenkins, Azure DevOps, or GitLab.
• Experience implementing Auto-Remediation and AIOps capabilities.
• Understanding of security best practices, vulnerability management, and compliance frameworks.
• AWS, Kubernetes, Terraform, or SRE-related certifications are advantageous.
• Hands-on experience with observability, monitoring, logging, and alerting platforms such as Dynatrace, Datadog, Splunk, or similar tools.
• Experience building automation solutions using technologies such as Python, Shell Scripting, PowerShell, Terraform, Ansible, Chef, Puppet, SQL, or equivalent.
• Experience supporting middleware and platform technologies, including databases, web servers, messaging systems (MQ), and Kafka.
• Familiarity with containerization and orchestration technologies such as Docker and Kubernetes.