Site Support Specialist

SUMMARY: Provide courteous and effective services to patients, co-workers, and guests in support of clinical operations; admit new patients into Residential Treatment Programs, ensure the accuracy of patient demographic, billing and insurance information in the health record systems; and participate in a wide variety of administrative and cross-departmental processes facilitating access to treatment, retention, and integration of services for patients in both Residential Programs.

Available Shift: Monday - Friday, 8:00 AM to 4:30 PM

ESSENTIAL RESPONSIBILITIES AND TASKS:

• Admit new patients into the Residential Programs using CODA’s Electronic Health Record System, obtaining necessary Releases of Information, assisting the patient fill out intake paperwork, searching the patient’s belongings to ensure safety and appropriateness, notifying the patient’s insurance to lock in their specific plan during this treatment episode and provide a warm hand off to clinical staff.
• In coordination with CODA’s admissions team and the Site Support Manager, assist with scheduling new patient intakes. Assist patients that need to reactivate or renew their Oregon Health Plan Insurance after becoming an OHP Assister.
• Utilize online insurance verification systems to confirm insurance information is valid and accurate for patients prior to their appointment. Utilize internal and external resources to verify coverage levels and authorization requirements, seeking help through appropriate channels where required.
• Obtain, manage and process Food Stamp cards for patients twice a month. Explain to patients the reasoning for this process and assist them with filling out the application. Maintain a good working relationship with OHA DHS Self Sufficiency representative to obtain cards in a timely manner and work through process issues.
• Provide excellent customer service both in person and over the telephone, being prompt and courteous while delivering accurate and helpful information; facilitate effective connections to other resources and services within CODA where appropriate to prospective clients.
• Open, manage, and close the admit building for the programs, ensuring areas are secured and orderly, with designated materials and signage. Ensure areas remain tidy and welcoming for patients. Seek additional assistance where needed to resolve facility or patient-related issues.
• Manage paper health records, including creating, filing, closing, and ensuring handling of records is compliant with CODA policy and HIPAA regulations.
• Consistent attendance and punctuality are required of this position.
• Attend scheduled team meetings and trainings.
• Achieve outcomes using methods that align with CODA’s mission and values:
  • Communicate accurately and positively about recovery and the use of evidence-based treatments.
  • Use data and science to identify barriers, overcome obstacles, and inform decisions.
  • Be financially responsible; avoid waste, document accurately, seek new opportunities to serve.
  • Demonstrate compassion and respect for others.

SECONDARY RESPONSIBILITIES AND TASKS:

• Provide coverage for other positions on a short-term basis as needed.
• Participate in agency or team-based initiatives and projects as needed.

SUPERVISORY RESPONSIBILITIES:

This position does not have supervisory responsibilities, but may provide training to less experienced team members.