Aspire General Insurance

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SIU Specialist

Open 22d

Aspire General Insurance Company and its affiliated general agent, Aspire General Insurance Services, are on a mission to deliver affordable specialty auto coverage to drivers without compromising outstanding service.

Our company values can best be described with ABLE: to always do the right thing, be yourself, learn and evolve, and execute. Join our team where every individual takes pride in driving their role for shared success.


About the role

  • Under limited supervision of the Supervisor or SIU Manager, the SIU Specialist performs the essential functions of the position, which includes but is not limited to:

What you'll do

  • Assist the claims department by performing tasks such as:
    • Social media investigations.
    • ISO and TransUnion database searches.
    • Vehicle locator searches
    • Vehicle history reports
    • Obtain phone records.
    • Credit checks
    • Background checks.
    • Other tasks as needed
  • Investigate, evaluate, and resolve automobile claims in a timely and efficient manner;
  • Handle all aspects of suspected fraudulent claims. This includes:
    • Suspicious vandalism claims
    • Suspicious vehicle theft claims.
    • Suspicious fire losses.
    • Suspicious injury claims.
    • Suspicious and suspected fraudulent coverage investigations
    • Any other suspicious claims.
  • Submit eFD-1 reports to the CA DOI Fraud Bureau.
  • Document investigations, evaluations, recommendations, and plans of action;
  • Ensure ongoing adjudication of claims within company standards, industry best practices, and all state and federal regulations;
  • Comply with state and federal laws, Department of Insurance criteria, insurance carrier criteria and follow Aspire General Insurance Company/partner's policies, procedures and work rules;
  • Produce grammatically correct and clearly written correspondence including letters, memos, reports, and claim file documentation;
  • Regular and predictable punctuality and attendance
  • Attend fraud-related presentations/seminars/meetings and inform the company management of important information learned at these events. Give SIU presentations to company personnel.
  • Maintain a spreadsheet of persons and entities who have NICB Alerts pertaining to them.
  • Conduct periodic checks of the inventory of claims for suspicious activity or suspicious persons or organizations.
  • When necessary, work with District Attorneys, law enforcement, Dept of Insurance, and NICB personnel in the investigation of suspicious claims.
  • On occasion, conduct field investigation assignments.
  • Serve as a resource for the claims department to utilize for assisting with their investigations.
  • Other duties as necessary.
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