Skills Consultant

The Skills Consultant plays a key role in supporting the Head, Consumer Sales for Public Run courses. The position is responsible for coordinating course registrations, payments, and learner follow-ups to ensure smooth enrollment and class execution. The role also requires proactive customer engagement, particularly in managing class deferments or cancellations, and upselling alternative courses to enhance learner experience and achieve the confirmation of classes.

KEY RESPONSIBILITIES

Sales

· Daily outreach and engage working people to upskill and improve their employability or achieve their learning aspirations.

· Propose suitable training solutions to learners.

· Actively participate in assigned corporate events, roadshows, class visits, and seminars.

· Actively scout the environment to grow one's sales portfolio.

· Build and enhance relationships with both internal and external stakeholders to grow one's portfolio.

· Responsible for personal sales portfolio.

· Follow up on sales leads. The target will be shared upon assignment of the role.

Administration

· Manage day-to-day sales administration for public-run course participants.

· Coordinate and process course registrations, payments, and confirmation of enrolments.

· Proactively engage clients in cases of deferment or cancellation, with the aim of upselling alternative courses.

· Maintain accurate and updated records of client interactions, registrations, and payments in the company’s CRM and Training Management System (TMS).

· Work closely with the Operations team to ensure seamless course delivery.

· Assisting in planning course schedules and preparing sales reports when required.

· Handle incoming calls or email from prospects or existing customers,

· Contact potential customers from provided databases or leads.

· Persuade customers to enroll, renew, or switch to alternative offerings.

· Undertake any other ad-hoc sales support duties as assigned.

SPECIFICATIONS

1. Required educational level

· Minimum GCE ‘O’ Level with relevant working experience, or a Diploma in Business Administration, Sales, or related discipline.

· At least 1–2 years of experience in sales support, customer service, call centre, or telesales.

· Experience in the training or educationindustry will be an advantage.

2. Prerequisites

· Strong communication and interpersonal skills with a customer-focused mindset.

• Meticulous, organised, detail-oriented, and able to manage multiple tasks under deadlines.
• Positive attitude with initiative and a “can-do” mindset.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook); experience with CRM/TMS is an advantage.
• Basic understanding of financial processes (e.g., invoicing, payment tracking) is beneficial.

· A proactive team player who can also work independently with minimal supervision.

3. Workings hours

5-day workweek, but must be prepared to work over the weekends/public holidays at offsite venues such as shopping malls and institutions. Attractive commission scheme.