Sky 360-Investment RM-Sky Channel-Product Manager

JD – Investment RM

• Reply to tickets received on Freshdesk from say.hello@kotak.com

• Make outbound calls to customers for NPS

• Make outbound calls to customers for any document requirement / clarification

• Manage their KPIS like CSAT, FRT, count of tickets, AHT etc

• Raise Jira Tickets to internal teams like Tech / Product etc on customer cases requiring intervention.