Slot Guest Service Representative - Elko

Slots Guest Service Representative / $14 - $16 hr + weekly tips -Maverick Casino & Hotel Elko

*Housing options available after 90 days*

The Slots Guest Service Representative provides friendly, courteous and efficient service to customers in assigned area(s); through teamwork with floor cashiers, ensure prompt response to all customers’ needs. Works between Maverick Casino & Hotel Elko and Gold Country.

Team Members Will Enjoy:

• Paid Time Off

• Flexible schedules

• Medical, Vision, and Dental insurance

• Short-Term/Long-term Disability Insurance

• Education Reimbursement up to $5,250 annually

• 401k plan

• Employee meal discount program

• And more!

ESSENTIAL JOB FUNCTIONS:

· Safeguards company assets at all times.

· Circulates about the slot machine area assigned.

· Through teamwork in assigned areas, ensures good customer service and prompt response to customer needs at all times.

· Prepare or approves all slot payout vouchers for fills and jackpots.

· Assists in resolving all customer disputes.

· Observes strict confidence in regards to company related matters.

· Makes minor repairs and adjustments to slot machines as needed.

· Cleans interior/exterior of slot machines.

· Answers customer complaints and questions regarding slot machines within his/her authority and ability to do so.

· For level 2 - Exceptional attitude & service. Ability to process jackpots on JDUs without assistance. Can perform minor repairs (bill jams, machine resets, etc.). Basic knowledge of Play Maverick loyalty program. Basic knowledge of game offerings.

· For level 3 - Meets all Level 2 criteria. Basic knowledge of MICS. Thorough knowledge of Play Maverick loyalty program. Excels with club enrollments. Able to properly train new hires. Advanced knowledge of game product, mechanics, and payouts.

· For level 4 - Meets all Level 3 criteria. Expert on jackpot processing, loyalty club, example for excellent customer service, proven loyalty and champion of the company.

· Create a friendly atmosphere for guests and coworkers

· Performs related and/or other duties as required.

· Be 21 years of age.