Slot Service Associate 2nd Shift
Summary
Provide customer service and maintain slot machines on a casino floor during the second shift, handling jackpots, repairs, and change distribution.
ESSENTIAL JOB FUNCTIONS
- Serve as a front-line employee, interfacing with customers as well as personnel from other departments (i.e. Cashiers, Slot Technicians, Security, Surveillance, Housekeeping, etc.).
- Ensure a positive overall experience for our customers.
- Monitor customer service standards on the casino floor, including responding to machine jackpot/fill and machine paper fills.
- Generate jackpot/fill slips at jackpot/fill workstations, making sure all documents are signed properly.
- Transport slot payoffs.
- Notify Slot Technicians when in need of assistance due to mechanical failure of slot machines.
- Repair faulty equipment if possible, and provide documentation regarding items that cannot be repaired to Slot Technicians for additional action.
- Work closely with Slot Services Shift Supervisor to stay informed regarding new projects and technical needs of the department.
- Handle bill can resets and bill jams.
- Complete daily checklists, which may include bulbs, chairs, etc.
- Report major technical and machine malfunctions to Slot Technicians.
- Ensure the overall efficiency, productivity and upkeep of the gaming floor.
- Answer all change lights.
- Distribute change to customers efficiently, quickly and accurately.
- Explain and promote the functions of each machine.
- Assist customers with Personal Banker.
- Answer all customer questions.
- Support the policies and procedures of Jackpot Junction Casino Hotel and the Slot Services/Performance Department.
- Attend department meetings.
- Treat customers and employees with kindness and courtesy.
- Perform other duties and responsibilities as assigned.