General Summary of Job Duties Principle Responsibilities and Duties:

• Maintain a high quality of guest service according to Silverton STYLE.
• Check for proper identification of a guest appearing to be under the age of 30 years old.
• Adhere to all Standards of conduct outlined in the Silverton Handbook.
• Must have knowledge of all areas in the Slot Technical field. Must have machine knowledge i.e. advanced troubleshooting, game recalls, machine optioning, etc.
• Responsible for all electronic gaming equipment to be in operational condition according to Company Department Standards and Standard Operating Procedures.
• Must assist Vendors with all repairs and Supervise work being performed.
• Use care in all activity to provide safety first.
• Identify and notify any unsafe conditions, areas or equipment that needs to be addressed to your supervisor immediately.
• Proper use of Slot Department equipment.
• Responsible for machine and sign moves.
• Responsible for machine installs and removal.
• Responsible for machine conversions and all optioning.
• Responsible for all machine repairs.
• Responsible to investigate machines for meter variances and perform repairs as needed.
• Assumes responsibilities of a Floor Person for jackpot verification, upon Slot Shift Managers request.
• Provides technical evaluation to Slot Shift Manager or designee during disputes.
• Maintain an open line of communication with Management concerning processes, Team members, guests and vendor related issues, problems and/or solutions.
• Monitor and maintain all communications between player tracking units and EGM’s and player tracking to bank network switches.
• Maintains parts inventory levels and coordinates with the Slot Tech Supervisor on orders to be placed; Inventories all parts received.
• Responsible for making requests for BV hardware and Printer Hardware exchanges to provide adequate stocking levels, may contact vendors directly at the request of the Slot Tech Supervisor or Manager.
• Responsible for recording and providing a list of serial numbers to Slot Tech Supervisor of the player tracking hardware that is being sent out for repair.
• Requires minimal supervision and aids the Slot Tech Supervisor when needed.
• Assumes responsibilities of Slot Tech Supervisor for contacting vendors for parts quotes, upon Slot Technical Managers request.
• Assumes responsibilities of Slot Tech Supervisor upon Slot Technical Managers request.
• Regular attendance to all scheduled shifts is considered an essential function of the job.
• Arriving on-time and ready to work for all scheduled shifts is considered an essential function of the job.
• Other duties as assigned.

General Job Responsibilities and Duties:

• Maintain a high quality of guest service according to Silverton Be Amazing Service Standards.
• Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
• Adhere to all appearance and uniform standards.
• Maintain an open line of communication with Managers.
• Maintain a positive and professional demeanor during all interactions with guests, fellow Team Members, and Vendors.
• Ability to accept performance feedback in a professional manner.
• Regular attendance on all scheduled shifts is considered an essential function of the job.
• Arriving on time for all scheduled shifts is considered an essential function of the job.
• Other duties as assigned.

To perform the job successfully, an individual should demonstrate the following Silverton Values:

• Character: Always do the right thing and treat everyone with dignity and respect.
• Collaboration: Celebrate Diverse ideas, thought and talents.
• Care: Be KIND to yourself and each other.
• Fun: Our guests are here to have FUN, so we should have FUN, too.
• Excellence: Be Amazing!