SLS Behavioral Health Supervisor

Department: Supported Living Services (SLS)
Reports To: SLS Director / Director of Operations
Works Closely With: Clinical Director, behavior professionals, Case Management, Quality Assurance, Scheduling, and Training
Location: Community-based, with regular visits to consumers’ homes

Position Summary

The SLS Behavioral Health Supervisor oversees the daily delivery of services to adults with developmental disabilities who may also have behavioral or mental health support needs. This position provides active field supervision, coaches direct support staff, monitors service quality, and supports consistent implementation of individualized service and behavior support plans.

The supervisor promotes consumer independence, safety, dignity, and choice while ensuring staff have the guidance, training, and resources needed to provide effective support. This is a hands-on leadership position requiring regular presence in consumers’ homes and community settings.

Essential Roles and Responsibilities

1. Field Supervision and Service Delivery

• Conduct regular home visits and observations across assigned consumers and service locations.

• Verify that services reflect each consumer’s authorized supports, individualized goals, preferences, and daily needs.

• Observe staff interactions and provide immediate, constructive feedback.

• Monitor home conditions, staff engagement, and completion of assigned responsibilities.

• Identify service gaps and coordinate corrective action with the appropriate department.

• Support consumers with community participation, appointments, daily living skills, and increasing independence.

2. Behavioral Support and Crisis Response

• Ensure staff understand and consistently follow approved behavior support plans and crisis response procedures.

• Coach staff on prevention strategies, positive reinforcement, de-escalation, and respectful communication.

• Monitor behavioral data for accuracy and identify patterns requiring clinical review.

• Communicate changes in behavior, emotional well-being, or support needs to the clinical team.

• Assist staff during behavioral incidents and coordinate additional support when needed.

• Facilitate post-incident debriefings focused on consumer well-being, staff support, and prevention.

• Implement clinical recommendations within the supervisor’s training and assigned responsibilities. Changes to clinical plans must be directed by the responsible qualified professional.

3. Staff Leadership, Coaching, and Accountability

• Provide day-to-day supervision to assigned direct support professionals and lead staff.

• Set clear expectations for attendance, professionalism, documentation, communication, and service delivery.

• Conduct individual check-ins, team meetings, and performance coaching.

• Recognize strong performance and address concerns promptly and consistently.

• Document coaching and recommend additional training or corrective action in coordination with management and Human Resources.

• Build staff morale through field presence, dependable follow-through, and practical support.

• Verify staff competency before assigning responsibilities that require specific training.

4. Staffing and Scheduling Coordination

• Partner with Scheduling to maintain appropriate coverage based on consumer needs and authorized services.

• Communicate call-outs, staffing concerns, schedule changes, and coverage risks promptly.

• Assist with resolving coverage gaps and provide direct support when assigned and appropriately trained.

• Monitor worked hours, missed services, and overtime concerns with the director and scheduling team.

• Help plan services to use authorized hours effectively while respecting consumer choice.

• Participate in assigned after-hours or on-call coverage.

5. Documentation and Incident Follow-Up

• Review service notes, behavioral records, communication logs, and other assigned documentation for accuracy and completeness.

• Ensure incidents are escalated immediately through established reporting procedures.

• Support timely completion of incident reports and follow-up documentation.

• Gather factual information for management, Quality Assurance, or authorized investigations.

• Track assigned corrective actions and verify completion.

• Protect confidential consumer and employee information.

6. Consumer, Family, and Team Communication

• Build respectful relationships with consumers and their authorized representatives.

• Respond to concerns professionally and follow through on agreed actions.

• Coordinate with Case Management, clinical staff, service coordinators, and other authorized providers.

• Participate in individual planning meetings, behavioral support meetings, and interdisciplinary reviews as assigned.

• Communicate service changes, barriers, and emerging needs to the appropriate team members.

• Support consumer self-advocacy and meaningful participation in decisions about their services.

7. Training and Quality Improvement

• Partner with the Training Department to identify and address staff training needs.

• Provide consumer-specific orientation and hands-on coaching.

• Monitor completion of required training and communicate overdue requirements.

• Work with Quality Assurance to prepare for reviews, address findings, and improve service quality.

• Review trends in incidents, staffing, documentation, and consumer progress.

• Recommend practical improvements and monitor whether changes are effective.