Small Applications Support Analyst, Temporary

WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!

JOB SUMMARY
Works under minimum supervision to provide administrative and operational guidance and direction for department(s) across the organization.

This role will be hybrid, with Tuesdays and Wednesdays being in office. This assignment is an approximately 1-year assignment, with the opportunity to transition to a permanent role based on performance.

BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include\:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION

Required

• Education
  Bachelor's Degree in related field.
  

• Experience
  3 years progressively responsible, related experience.
  

Preferred

• Experience

  5 or more years of experience in related areas.

  Experience with ServiceNow.

  This role is customer service oriented and experience communicating with executive leadership is a plus.

JOB DUTIES

• The Small Applications Support Analyst within the IR Strategy and Engagement Office documents workflows for approved catalog items and creates knowledge articles for approved small applications.
• The analyst also develops knowledge articles for unapproved applications, leads the inventory of common applications, and helps facilitate approval of standard applications.
• This role serves as a critical link between business stakeholders, Information Resources, and the PPM function by ensuring incoming small application requests are accurately captured, evaluated, inventoried, and routed for appropriate IR provisioning and support.
• The Small Applications Support Analyst supports governance processes by maintaining the idea and demand pipeline for new small applications. They work closely with IR constituents to support onboarding new small business applications.
• Performs other duties as assigned.

SECURITY AND EEO STATEMENT

Security
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.

EEO
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.