SME Account Manager, Mid-Market

We are seeking a dynamic and commercially focused Account Manager to join the team in our London office. In this role, you will take ownership of a portfolio of SME Mid‑Market clients, strengthening strategic relationships, identifying growth opportunities, and ensuring a consistently high standard of customer engagement and delivery.

Key responsibilities include:

• Office based Account Management for a portfolio of SME polices, with a mix of brokered and direct policies
• Develop and maintain strong relationships with assigned SME accounts, serving as the primary point of contact
• Analyse client needs and provide expert advice on our products and services.
• Identify and pursue cross-selling and upselling opportunities within your portfolio.
• Conduct regular client meetings and negotiations at senior management level.
• Monitor key performance indicators and prepare detailed reports on account progress;
• Collaborate with internal teams to ensure timely delivery of solutions and resolve any client issues;
• Identify and pursue cross-selling and upselling opportunities within your portfolio.
• Stay informed about industry trends and competitor activities to maintain a competitive edge.
• To participate in projects and take on additional tasks, as and when required.

• Bachelor’s degree in business, Finance, or a related field
• Experience working in a regulated environment and understanding compliance requirements.
• Strong understanding of the TCI landscape and business challenges
• Customer Service, ability to support the Coface mission of “Commit to your customer”.
• Ability to develop personal and long-term relationships based on adaptation and negotiation skills.
• Good understanding of risk underwriting and claims matters.
• Proficiency in CRM systems and data analysis tools
• Accuracy, attention to detail.
• Prioritization, determine importance of each task and allocate time accordingly.
• Self-motivated with a high degree of personal responsibility and a hands-on mentality
• Ability to work collaboratively in a fast-paced, dynamic environment
• Excellent organisational and time management skills.

Reports to: SME Account Manager, Team Leader

Why Join Coface?

At Coface, we offer a dynamic, international working environment where your legal expertise will directly contribute to the success and expansion of our UK business. You will work alongside high-calibre professionals in a fast-paced, strategic role with strong exposure to senior leadership and cross-border collaboration.

If you are a commercially minded professional looking for an exciting opportunity to make an impact, we invite you to apply.