SME Coach
About the Role
We’re hiring an experienced SME Coach to serve as the subject-matter expert in coaching excellence and supervisor development. This role directly supports Wing’s bottom-quartile supervisor population through intensive coaching, observation, and structured follow-through. The SME Coach ensures consistent application of Wing’s PETI Coaching Model (Prepare–Engage–Teach–Integrate) across the organization — improving leadership quality, coaching outcomes, and team performance metrics.
Qualifications
- Minimum 5 years of experience in operations, training, or quality leadership, with at least 2 years focused on coaching enablement or supervisor development.
- Demonstrated expertise in coaching frameworks, performance management, and adult learning principles.
- Proven success working with underperforming teams or supervisors to drive measurable improvement.
- Excellent communication, facilitation, and feedback delivery skills.
- Strong analytical skills with the ability to interpret QA data, performance metrics, and qualitative insights.
- Deep familiarity with Wing’s PETI model or similar structured coaching methodologies.
- Empathetic, structured, and highly credible in handling both high-level leaders and developing supervisors.
Preferred Skills
- Certification in coaching, leadership development, or performance consulting.
- Experience in BPO, managed services, or remote workforce enablement.
- Background in designing and evaluating leadership development or coaching curricula.
- Ability to conduct triad observations, calibration sessions, and PETI model audits.
Department: Learning & Development / Quality
Work Setup: Remote / Hybrid
Compensation: PHP 70,000–90,000/month (based on experience and performance)