SMES CREDIT SUPPORT OFFICER
Job Purpose\:
To handle SMEs daily transactions in coordination with the SMEs credit teams and other concerned departments to ensure top quality of service delivery while being in full compliance with approved facilities’ terms and conditions. Keep proper documentation and reports level as required.
Job Description\:
Account Management
1.Communicate with Loans Operations, LCs, LGs, IDCs, Branches’ Operations, Legal Departments and Clients to ensure the implementation of the clients’ requests in a satisfactory manner to clients
2.Monitor customer’s facilities and support packages to ensure full adherence to the approved facility structure and conditions
3.Prepare monthly performance reports for direct and contingent facilities to monitor the overall SMEs portfolio performance
4.Handle customers’ business transactions and information requirements via different channels including online channels, to enhance the TAT and customer satisfaction
5.Develop the needed reports to enhance monitoring, control and service levels of the SMEs credit portfolio and clients’ requests
6.Provide quality services in the daily operation and stick to the high services standards in order to maintain customer satisfaction
Credit Documentation
7.Keep updated records with OPIC expiries and other relevant documentation for close monitoring purposes
8.Submit support packages documentation to admin in a timely manner to meet clients’ requests within approved TAT
Policies, Processes and Procedures
9.Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner
Day-to-day Operations
10.Follow the day-to-day operations related to own jobs in the Credit Support team to ensure continuity of work
Compliance
11.Complies with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB’s sound legal position and mitigate any potential risks