SMS NOC Engineer
Posted Updated
Description
- Provide 24X7X365 NOC Support for VAS related issues
- Manage day to day operations of SMS NOC Customer/Vendor/Route/Rate Configuration Management,Trace Capturing & Troubleshooting
- New clients interconnect and interconnection testing
- Monitoring of all alarms/alerts from system and System health checklist for various nodes
- Monitoring Disk Space, log files, Dumps/logs purging, application up-time
- Capacity management and reporting in case of possible breach of capacity
- Answer customer emails/calls and provide timely & high level of service
- Use a variety of tools (Ethereal/Wireshark, ping, traceroute, browser, etc.) to quickly verify reported events
- Head to Head testing/configuration with clients
- Management reporting as per requirement
- Maintain a good understanding of all NOC processes and implement them appropriately