SNL-Bell Person

Season Dates: Immediate start through March 28, 2027

Sanctuary Camelback Mountain is an award-winning luxury boutique resort set against the iconic Camelback Mountain in Paradise Valley, Arizona. Our intimate hideaway features beautifully appointed casitas, a world-class spa, elements restaurant, jade bar, and exceptional resort amenities, all designed to deliver an effortlessly elegant guest experience.

At Sanctuary, our people are at the heart of everything we do. Guided by our North Star Vision and Spirit of Service, we believe everyone has a place with us and is valued and understood. The soul of Sanctuary sets the stage for authentic connections and intentional experiences beyond imagination, instilling a sense of spiritual belonging for our guests and one another.

We bring our North Star to life by leading with service, respect, teamwork, integrity, trust, ownership, and a spirit of fun. We are committed to developing our team members, encouraging collaboration, and creating an inspiring hospitality environment where every interaction reflects the genuine care, personalized service, and meaningful connections that define the Sanctuary experience.

JOB SUMMARY

The Bellperson contributes to Sanctuary Camelback Mountain's success by creating exceptional first and last impressions for every guest through personalized, attentive, and genuine hospitality. This role provides seamless arrival and departure experiences, assists with guest requests, and delivers thoughtful service that creates lasting memories and reflects the luxury standards of Sanctuary.

Guided by Sanctuary's North Star Vision and Values, the Bellperson builds authentic connections, approaches every interaction with a positive "can-do" attitude, and contributes to a culture where guests and team members feel valued, understood, and welcomed.

JOB FUNCTIONS

Note: the following duties and responsibilities are not all-inclusive

• Providing superior, high quality service when registering our guests. Beginning with arrival, and providing information about the resort and spa (hours of operation, locations of outlets and amenities in room and of property).
• Assisting guests with specific requests: dining, golf, hiking, biking, etc.
• Maintain a clean work environment and maintain department assets. This includes sweeping front drive, steps leading to registration/main lodge area, cleaning out the ash trays. Clean golf carts and resort vehicle daily, removing all trash, wipe them down with a clean cloth or duster giving them a clean shiny complexion.
• Escort/direct guests/visitors to their correct destination.
• Maintain a positive, “can do” attitude during normal and high traffic times.
• Answer telephone within three rings.
• Greet guests with a warm, sincere smile and greeting.
• Have knowledge of the property/amenities/hours of operation.
• May be required to open public areas for guest use as/when required, i.e.: business center.
• Work closely with all other departments, communicating any special needs or requests immediately to the appropriate department in a timely manner.
• Maintain a professional demeanor in all situations equally with guests as well as peers.
• Promote communication between employees, Bell Captain, Front Office Manager, and other departments to ensure well prepared staff.
• Use diplomacy and tact when problem solving guest situations.
• Ensure timely delivery/receipt of guest and Casa owner’s mail and/or parcels.
• Be fully aware of department emergency procedures and act when necessary.
• Follow and maintain Resort guidelines as outlined in the Employee Handbook.
• Perform other duties requested by supervisor and MOD, and Security Greeter.
• Ensure that all activities that you perform are logged and initialed as being complete.
• Ensure that all stored items are tagged and labeled to ensure proper distribution of said items.
• Identify and clarify all incoming traffic for resort and Casa owners.
• Maintain organization at the bell stand and in the bell office.
• In the absence of a supervisor, attend morning Front Office meeting and distribute applicable information to staff.