Snowmobile Tour Reservationist & Merchandise Sales

About the role

In the Snowmobile Tour Reservationist & Merchandise Sales position you are the face of the company, the first point of contact for a guest, and the actual start of the guests’ snowmobile excursion.

In this role, you will be...

• Painting the picture of the snowmobile experience guests will remember for a lifetime when they call to reserve a tour
• Preserving the warmth, vibrancy, and presentation of the office and other guest areas where guests are received
• The first person guests see when they arrive, and you will get them signed in and sent off on their winter adventure
• The contact the snowmobile guides rely upon for communication with the home base while on the trails with guests
• Assisting with operations that support T-Lazy-7 to provide an extraordinary experience to each of our guests

Duties

• Answering 3-line business phone
• Taking snowmobile tour reservations via phone and email
• Selling/up-selling tours via phone and with walk-in guests
• Assisting guests with purchases in our gift shop
• Assisting guests with information requests, concerns, and issues with respect and kindness
• Orchestrating and witnessing the signing of guest waivers
• Collecting payment from guests
• Operation of cash registers and POS systems
• Recording tour and employee call-in times on radio
• Conducting opening and closing of office/registers for daily business and ensuring that bank and daily sales sheets are accurate and complete
• Cleaning, tidying, and maintaining the snowmobile office, helmet hut, restrooms, and employee locker room
• Shuttling guests in company vehicles
• Selling, stocking, and inventorying company merchandise
• Moving/lifting objects packages, merchandise and office supplies
• Collecting and delivering mail and packages addressed to business and ranch residents
• Assisting ranch residents with concerns and requests
• Snow shoveling of pathways, around the office, bathrooms, and changing room, and insuring walkways are salted or graveled as needed so that they are not slippery
• Miscellaneous office/clerical duties as assigned

Additional Duties May Include:

• Assisting with any variety of tasks required to get snowmobile operations up and running prior to the season open
• Manning tables at expos and gatherings for marketing purposes
• Performing first aid and responding to and assisting with emergencies, as well as, completing and following through with incident reports, dispatch and paperwork (per company protocol)

Preferred Skills

• Previous customer service experience
• Previous retail experience
• Previous sales experience
• Previous office experience

Requirements

• Must be eligible to work in the USA
• At least 21 years of age
• Valid driver’s license, with no restrictions
• Education level - high school or equivalent
• Able to lift 30lbs without injury to self
• Basic computer literacy (Microsoft Office, POS systems)
• Exceptional written and spoken English-language skills
• Exceptional customer service skills
• Communication on a two-way radio
• Work well in a team environment
• Work in a crowded environment with various noises and activities (talking, phones, radios, revving engines, guests sign-ins)
• Able to stand for long periods of time
• Impeccable personal presentation
• Impeccable work product presentation
• Available to work 5-day work week and more during holidays
• Available to work weekends, evenings and holidays
• Live on-premises (full-time only)
• Signing of a Non-Disclosure Agreement
• Successful completion of a Criminal Background Check

Seasonal Employment & Availability Requirement

• The Office/Tour Sales/Reservationist position is a contracted seasonal, full-time position starting November 3, 2026, and ending April 15, 2027.
• The Snowmobile Office is open every day from 8 am to 8 pm throughout the snowmobile season (including Thanksgiving and Christmas days). This position typically works five days per week, approximately 8 hrs. each day, on a fluctuating weekly schedule (i.e. days off are not the same each week) and therefore must be available to work any day throughout the season.
• Job candidates with planned vacations or special events during the contracted period may wish to reconsider applying.

Pay & Perks:

• Pays $22 per hour
• Free shared housing with private bedroom (*utilities included, couples share a bedroom, no pets allowed)
• Free seasonal ski pass to Aspen Highlands
• Professional discounts
• End-of-season completion bonus
• Opportunity for performance bonus