Snowsports Office Coordinator

Snowsports Office Coordinator

Location: Chestnut Mountain Resort, Galena, IL

Position: Snowsports Office Coordinator

Schedule: Seasonal (Winter) - Part Time

Compensation: Hourly wage (TBD) + Season pass + Employee Housing

About Chestnut Mountain Resort

Chestnut Mountain Resort is the Midwest's premier year-round destination, offering action-packed activities and family-friendly amenities. Our property features 60 acres of lift-accessible terrain for skiing and snowboarding, the Farside Terrain Park, Farside Downhill Mountain Bike Park, Alpine Slide, Soaring Eagle Zipline, Mississippi River Cruises, Disc Golf, Mini Golf, and much more.

Our mission is to deliver memorable experiences, enhance people's lives, and create a fun, inspiring culture. We aim to create exceptional guest experiences at every touchpoint, and our employees play a key role in making that happen. We seek natural communicators, problem-solvers, and enthusiastic individuals who share a passion for mountain life and providing "best day ever" experiences for every guest.

About the Snowsports Department

The Snowsports School at Chestnut Mountain introduces individuals to the joy of skiing and snowboarding, helping them build skills, confidence, and a lifelong love of the sport in a safe, friendly, and fun environment.

The Snowsports School consists of the Ski and Snowboard School, which offers private, semi-private, and beginner group lessons, as well as our Powder Pups program, a children's learn-to-turn program.

Season Details

· Winter season runs approximately from December through March (exact dates TBD)

· Instructor training takes place in early December

· Pay reflects the seasonal, part-time nature of the position

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Role Summary

The Snowsports Office Coordinator will support the daily operations of our Snowsports Department by helping keep the department organized, coordinating lessons and programs, and directing instructors and guests to the appropriate lesson locations.

This role will work closely with the Director of Snowsports and the Powder Pups Supervisor to assist with administrative tasks, staff scheduling, lesson coordination, guest communication, and general office operations.

The ideal candidate is detail-oriented, adaptable, creative, and comfortable working in a fast-paced, team-oriented environment.

Essential Duties & Responsibilities

· Manage daily office operations and maintain an organized, efficient workspace.

· Answer phone calls, respond to emails, and assist with guest and staff inquiries.

· Assist with coordinating private and group lessons.

· Help manage lesson bookings, registrations, cancellations, and schedule changes.

· Communicate lesson details and expectations to guests and instructors.

· Assist with guest check-in and direct guests to the appropriate meeting locations.

· Foster a professional, safe, and FUN Snowsports environment for all guests and students.

· Uphold Chestnut Mountain's values and represent the resort at all times.

· Provide friendly, professional customer service to guests of all ages and experience levels.

· Support the Director of Snowsports with staff coordination and other administrative needs.

· Comply with Chestnut Mountain Resort's Employee Handbook and follow all resort policies regarding grooming, dress and professional conduct.

· Seek opportunities to enhance the guest experience and department operations.

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Safety Responsibilities

· Prioritize the safety of yourself, co-workers, and guests at all times

· Immediately report accidents, incidents, or unsafe conditions to the appropriate supervisor or department

· Operate all equipment safely and responsibly

· Follow all company and departmental safety policies and procedures

· Drive in compliance with all laws and Chestnut Mountain policies

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Qualifications

· Must be 18 years or older.

· High school diploma or equivalent required; college education highly preferred.

· Strong organizational skills and attention to detail.

· Excellent written and verbal communication skills.

· Ability to work in a fast-paced environment while multitasking, prioritizing responsibilities, adapting to changing needs.

· Comfortable using computers, Microsoft Outlook, Google Workspace, and various scheduling software.

· Adaptable, resourceful, and eager to learn and grow professionally.

· Willingness to work flexible and irregular hours, including weekends and holidays.

· Familiarity with skiing and snowboarding is beneficial but not required.

· Positive, team-oriented, and professional attitude.

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Perks & Benefits

· Season pass

· Employee housing available (dorm-style accommodation).

· Supportive, fun, and collaborative team environment.

· Training and skill development opportunities

· Discounts on food and retail merchandise.

· Pro-deals and discounts through PSIA/AASI and Expert Voice.

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· Join Us! If you're ready to help create unforgettable winter memories and contribute to a fun, welcoming Snowsports environment, we'd love to have you on the Chestnut Mountain