Snowsports Supervisor

REPORTS TO: Programming and Rental Manager

WAGE & HOUR CLASSIFICATION: Seasonal, Hourly, Non - Exempt

UNION POSITION: No

PAY RANGE: $20 – 22/ hour

SUMMARY/OBJECTIVE

The Snowsports Supervisor is a hands-on leadership role responsible for the execution of Snowsports programs and supervision of front-line instructors during winter operations. This position leads by example both indoors and outdoors throughout Snowsports operations—coaching instructors in real time, supporting guest interactions, and ensuring programs are delivered safely, smoothly, and consistently.

This role serves as a front-line leader during assigned shifts, partnering with the Manager and Assistant Manager of Programming and Rental to execute established systems, standards, and programming plans. The Snowsports Supervisor is highly visible, action-oriented, and focused on instructor performance, program execution, guest satisfaction, and immediate problem-solving. Weekend availability is essential for the success of this role.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Supervises and coaches front-line Snowsports instructors and programming staff, ensuring strong service standards and consistent performance
• Leads by example through active beginner hill and Snowsports desk presence, modeling guest interactions and service expectations
• Provides real-time feedback and redirection to team members to improve performance and confidence
• Supports onboarding and ongoing training of new and existing instructors
• Oversees day-to-day guest-facing operations, ensuring smooth, timely, and efficient service and responses
• Acts as a Snowsports point of contact during assigned shifts, making real-time decisions to maintain flow and service quality
• Identifies and resolves operational issues as they arise, including staffing gaps, guest concerns, or program challenges, escalating issues when appropriate
• Ensures Snowsports areas and workspaces are clean, organized, stocked, and prepared for business throughout the day
• Assigns lessons based on availability, qualifications, experience, and program needs
• Maintains awareness of business levels and adjusts team deployment accordingly
• Actively engages with guests to ensure a positive experience and strong service presence
• Handles guest concerns and service recovery situations promptly and professionally
• Empowers team members to resolve issues while stepping in when escalation is needed
• Monitors guest feedback and communicates trends or recurring issues to the Programming and Rental Management
• Ensures adherence to established service standards, policies, program standards, and safety procedures
• Supports execution of systems and processes developed by the Programming and Rental Manager including POS, pricing, and SOPs
• Troubleshoots POS issues in collaboration with the Guest Services department and escalates unresolved issues as needed
• Holds team members accountable for performance, attendance, cash handling, timely responses to guest inquiries, and employee conduct expectations
• Partners with Programming and Rental management, Guest Services, Facilities, Events, and other departments to support daily operations and event execution
• Communicates real-time needs, challenges, and updates to relevant teams to ensure alignment
• Provides shift updates and communicates significant operational or staffing issues to the Programming and Rental Management
• Other duties as assigned