Social Media Community Manager

About the role

Jackson Spalding is seeking an enthusiastic social media coordinator to work with a nationally recognized QSR client on social media community management.

You will manage audience engagement and inbound conversation on various social media channels; attract, delight and convert our audience into brand advocates and customers for our clients; and experiment, innovate and optimize with social media tools and channel features.

What you'll do

• Participate on national account team(s) with a fun, fast paced, always on dynamic
• Create top-notch customer experiences through social media
• Manage all community engagement for various brand social channels
• Support social media listening, reporting and light data analysis to identify trends, audience insights and opportunities for optimization
• Participate in brainstorming and planning sessions
• Participate in and contribute actively to day-to-day client work and project support

Qualifications

• B.A. degree in communications, marketing or related field

• 1-2 years of agency or in-house social media experience
• Social media community engagement and platform management experience
• Knowledge of social media metrics, social listening, data analysis and reporting
• Social media copywriting experience and creative writing skills
• Agile, resourcefulness, time management and strong attention to detail
• Adaptable with the ability to work well in both independent and team settings
• Experience with Sprinklr or similar social media management tools
• Social media strategy experience is a plus
• Familiarity with generative AI tools and curiosity for using AI to improve workflows and enhance the quality of work is preferred
• A growth mindset, always looking to learn
• Outcomes and metrics driven