Social Media Marketing Intern

About the Role

You'll work closely with our creative and production team to support the day-to-day social media activities of our clients. From brainstorming content ideas, coordinating shoots, managing timelines, reviewing videos, and supporting community management.

This role is ideal for someone who is creative but organised, enjoys keeping up with social media trends, and wants hands-on experience managing content for a variety of brands.

What You'll Be Doing

1. Community Management — Main Scope

Monitor comments, messages, and other audience interactions across assigned client social media accounts
Track relevant interactions and enquiries in the designated community management spreadsheet
Update clients on comments or messages that require their input or approval
Record client-provided responses and ensure the appropriate replies are communicated back to the audience
Flag sensitive, urgent, or recurring enquiries to the client where necessary
Keep community management records accurate and up to date

2. Content Ideation — Main Scope

Brainstorm and develop social media content ideas for clients
Research current social media trends, formats, and audience behaviours
Contribute ideas for short-form videos, static posts, campaigns, and other social content
Adapt trends and creative concepts to suit different brands and target audiences

3. Timeline Management

Coordinate content deadlines, shoot dates, reviews, and posting schedules
Keep track of project progress and follow up on outstanding items
Ensure content is prepared, reviewed, and delivered according to agreed timelines

4. Shoot & Logistics Coordination

Arrange shoots with clients
Coordinate talents, products, props, locations, and other shoot requirements where necessary
Communicate shoot details and schedules with relevant parties
Provide on-site support during shoots when required

5. Content Review & Copywriting

Review videos and creative assets before client submission
Check content for accuracy, quality, brand consistency, and alignment with the agreed concept
Consolidate and communicate feedback to the creative team
Write engaging social media captions that reflect each client's brand voice
Assist with preparing content for publishing across different social media platforms

6. Team & Client Collaboration

Work closely with content producers, videographers, designers, and other team members
Support communication and coordination with clients on content requirements and timelines
Participate in brainstorming sessions, content reviews, and internal discussions
Assist the team across other social media projects when required

Requirements

Degree student or Diploma holder in Marketing, Communications, Media, Business, or a related field
Strong interest in social media, digital marketing, and content creation
Familiar with platforms such as Instagram, TikTok & Facebook
Strong written and verbal communication skills
Able to write clear, engaging, and platform-appropriate social media copy
Creative with a good understanding of current social media trends
Organised and comfortable managing multiple projects, deadlines, and content schedules
Proficient in Google Workspace, especially Google Sheets, Docs, Slides and Drive
Proactive, responsible, and responsive

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