About the Client

Our client is a well-established company committed to delivering exceptional customer experiences and maintaining a strong brand presence across digital platforms. They are seeking a proactive and customer-focused Moderation Specialist to manage online community engagement and ensure timely, professional communication with customers.

Job Title

Moderation Specialist

Job Summary

Our client is looking for a detail-oriented and responsive Moderation Specialist to monitor and manage customer interactions across social media platforms. The ideal candidate will ensure prompt responses to comments and messages, maintain the company's brand voice, escalate customer concerns when necessary, and provide valuable insights into customer feedback and engagement trends.

Key Responsibilities

• Monitor and respond to customer comments, messages, and inquiries across social media platforms.
• Ensure timely, accurate, and professional engagement with customers.
• Escalate customer complaints and complex inquiries to the appropriate internal departments.
• Maintain a consistent brand tone and communication style across all interactions.
• Monitor recurring customer issues and identify feedback trends to support continuous improvement.
• Prepare weekly reports on customer engagement, response performance, and key insights.
• Collaborate with internal teams to ensure customer concerns are resolved efficiently.
• Support the company's online reputation by maintaining positive and professional interactions.

Qualifications

Education

• Bachelor's degree in Communications, Marketing, Business Administration, or a related field.

Experience

• 2+ years of experience in Social Media Moderation, Customer Service, Community Management, or a similar role.

Required Skills

• Excellent written and verbal communication skills.
• Strong customer service and problem-solving abilities.
• Ability to handle customer complaints professionally and calmly.
• Strong organizational and time-management skills.
• Attention to detail and the ability to multitask in a fast-paced environment.
• Familiarity with social media platforms and digital communication tools.
• Ability to work collaboratively with cross-functional teams.

Job Details

• Location: Cairo, Egypt (Nasr City)
• Work Mode: On-site
• Working Hours: 8:00 AM – 4:00 PM
• Days Off: 2 days per week
• Employment Type: Full-time
• Experience Level: Mid-Level (2+ years)