Social Media Officer/Receptionist

Location: Qatar

Industry: Healthcare / Medical Center

Employment Type: Full-Time

Job Overview

We are looking for a professional, friendly, and well-organized Social Media & Reception Officer to join our medical center in Qatar. The successful candidate will be responsible for managing the center’s social media accounts, creating engaging content, handling patient inquiries, coordinating appointments, and providing excellent front-desk and customer service support.

This role requires a proactive individual with strong communication skills, a creative mindset, excellent organizational abilities, and the ability to multitask in a fast-paced healthcare environment.

Skills

1. Social Media Management & Marketing

* Manage and maintain the medical center’s social media accounts, including Instagram, Facebook, TikTok, and other relevant platforms.

* Plan, create, and publish engaging content, including posts, stories, reels, promotional campaigns, and service announcements.

* Coordinate with doctors and medical staff to develop accurate and engaging content about the center’s services, treatments, and promotions.

* Capture and coordinate photos and videos for social media content, ensuring professional presentation and brand consistency.

* Respond promptly and professionally to social media messages, comments, and patient inquiries.

* Support the planning and execution of marketing campaigns, seasonal offers, and promotional activities.

* Monitor social media engagement, audience growth, and campaign performance, and prepare regular performance reports.

* Maintain a consistent brand image and ensure all published content follows the center’s branding guidelines.

* Coordinate with external marketing agencies, photographers, or content creators when required.

* Ensure patient privacy and obtain appropriate consent before publishing any patient-related photos, videos, or testimonials.

2. Reception & Patient Coordination

* Welcome patients and visitors in a professional, courteous, and friendly manner.

* Manage front-desk operations and ensure a smooth patient reception experience.

* Answer incoming phone calls, WhatsApp messages, and other patient communications promptly.

* Schedule, confirm, reschedule, and follow up on patient appointments.

* Coordinate appointments and schedules with doctors and other medical staff.

* Register new patients and maintain accurate patient information in the center’s system.

* Handle patient inquiries regarding services, doctors, appointment availability, and approved promotional offers.

* Inform patients about appointment timings, preparation instructions, and relevant clinic procedures.

* Follow up with patients regarding missed appointments and upcoming visits.

* Maintain an organized reception area and ensure a professional environment at all times.

* Coordinate with the medical, nursing, and administrative teams to ensure efficient daily operations.

* Handle patient concerns professionally and refer medical or clinical questions to the appropriate healthcare professional.

* Maintain strict confidentiality of patient records and personal information.

3. Administrative & Customer Service Support

* Maintain appointment records, daily schedules, and relevant administrative documentation.

* Assist with daily administrative tasks and operational coordination as required.

* Provide accurate information about the center’s services, packages, and approved offers.

* Support patient satisfaction initiatives and help maintain strong patient relationships.

* Ensure all communications reflect the center’s professional standards and values.

* Perform other relevant duties assigned by management.