Social Services Coordinator
Description
|
JOB PURPOSE |
Under the direction and supervision of the Regional Social Work Manager with additional oversight from the Center Director and support from the Social Work Lead (SWL) at the center, the Social Services Coordinator is responsible for providing support to the Social Workers in delivering services to On Lok participants. |
ROLES AND RESPONSIBILITIES | |
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• | Assists the Social Workers in coordinating services for participants. |
• | Provides administrative and clerical support to the Social Workers as delegated. Duties will include tasks such as assisting with completion of RCFE and enrollment conference packets, arranging transportation trips, booking appointments in the electronic health record, coordinating activities of daily living, escorting participants, providing assistance with translation and interpretation, assisting with Medi-Cal redetermination and other administrative support matters. |
• | Being the participants’ advocate, the Social Services Coordinator spends quality time with participants in the day health center and encourages them to participate in conversation and other activities. The Social Services Coordinator will give reports and feedback to the Social Workers on a frequent basis. |
• | May attend IDT meetings to provide additional support for participant care, enhancing the quality of care and daily operations as needed. |
• | Documents in the electronic health record in a timely and accurate manner. |
• | Complies with all On Lok policies & procedures including but not limited to PACE, safety, and confidentiality requirements. |
• | Incorporates the Healthcare Hospitality G.R.E.A.T. Practices for 5-Star service. |
• | May need to travel within the region as assigned. |
• | Other related duties as assigned. |
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REQUIRED QUALIFICATIONS |
Education | ||
|---|---|---|
Education Level | Education Details |
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Associate's Degree |
| Or |
Bachelor's Degree | In related field of human services |
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Work Experience | ||
|---|---|---|
Experience | Experience Details |
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Minimum of one year | Experience working with the elderly or frail population |
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Knowledge, Skills and Abilities | |
|---|---|
| KSAs |
• | Ability to work independently and as part of multidisciplinary team. |
• | Flexible and organized individual who takes initiative and is very detail-oriented. |
• | Computer literate. |
PREFERRED QUALIFICATIONS |
Education (Preferred) | ||
|---|---|---|
Education Level | Education Details | And/Or |
Bachelor's Degree | In related field of human services |
|
Knowledge, Skills and Abilities (Preferred) | |
|---|---|
| KSAs |
• | Bilingual in Spanish and/or Chinese. |