Social Services Designee/Apartment Manager

Social Services Designee / Apartment Manager

Little Sisters of the Poor – Sacred Heart Residence
Mobile, Alabama

Full-Time | 40 Hours Per Week | Monday–Friday

Make a Difference in the Lives of Older Adults!

Are you compassionate, organized, and passionate about advocating for the needs and well-being of older adults? Do you enjoy building relationships, helping families navigate important transitions, and creating a welcoming community?

Little Sisters of the Poor – Sacred Heart Residence is seeking a dedicated and personable Social Services Designee / Apartment Manager to join our team!

This unique position offers the opportunity to make a meaningful difference in the lives of older adults by supporting their social and emotional well-being, advocating for resident rights, coordinating admissions, and overseeing the daily operations of our apartment community.

We are looking for someone who combines strong organizational and communication skills with compassion, professionalism, and a genuine desire to serve others.

Schedule & Employment Details

• Position: Full-Time, Non-Exempt

• Hours: 40 hours per week

• Typical Schedule: Monday–Friday, 8:00 AM–4:30 PM

• Location: Sacred Heart Residence – Mobile, AL

• Benefits: Benefits-eligible position

• Occasional evening, night, and weekend availability may be required based on departmental and resident needs.

What You'll Do

This position has two important areas of responsibility: Social Services and Apartment Management.

Social Services & Resident Advocacy

• Serve as an advocate for residents, promoting resident rights, personal choices, dignity, and person-directed care.

• Develop positive relationships with residents and families while supporting their social, emotional, and psychosocial well-being.

• Coordinate and participate in resident and family activities that encourage social interaction, engagement, and intellectual stimulation.

• Support residents and families as they navigate emotional challenges, health changes, loss, and other life transitions.

• Complete the Social Services portion of the Minimum Data Set (MDS) within required timeframes.

• Participate in developing and documenting comprehensive care plans in collaboration with the interdisciplinary team.

• Maintain accurate and timely documentation of resident and family interactions, assessments, and care planning.

• Coordinate referrals to appropriate social service, healthcare, and community agencies.

• Connect residents and families with available community and financial resources when needed.

• Communicate and collaborate with the Little Sisters, nursing staff, administration, and other departments to address resident concerns and needs.

Admissions & Resident Services

• Conduct interviews with prospective residents and/or their representatives to gather information for admission inquiries.

• Assist with screening prospective residents to determine appropriate placement.

• Communicate admission information to nursing and administration in a timely manner.

• Coordinate room assignments in collaboration with nursing and administration.

• Assist with welcoming new residents and helping them transition into their new home.

• Coordinate admission, transfer, and discharge processes in accordance with facility policies.

• Maintain an accurate resident census and notify appropriate departments of admissions and discharges.

• Explain the Home's philosophy, policies, procedures, and resident rights to residents and their representatives.

Apartment Management

• Assist with apartment applications, rental rates, and tenant inquiries.

• Show available apartments to prospective tenants.

• Coordinate apartment vacancies and assist with filling available units.

• Establish, communicate, and enforce apartment community rules and expectations.

• Collect rent and security deposits and maintain accurate tenant account documentation.

• Respond to tenant complaints, investigate concerns, and work toward appropriate resolutions.

• Assist tenants with lockouts and other apartment-related needs.

• Maintain current emergency medical information and tenant profiles.

• Monitor apartment upkeep and coordinate concerns related to the maintenance and overall condition of the apartments.

• Help ensure apartment operations comply with applicable local, state, and federal regulations.

What We're Looking For

The ideal candidate is someone who is:

• Compassionate, patient, and genuinely committed to serving older adults.

• An effective communicator who can build positive relationships with residents, families, employees, and community partners.

• Organized and detail-oriented, with the ability to manage multiple responsibilities and deadlines.

• Professional, approachable, and tactful when addressing sensitive situations or resolving conflicts.

• A strong advocate for resident rights, dignity, independence, and personal choice.

• Comfortable working independently while collaborating with an interdisciplinary team.

• Able to exercise sound judgment and maintain strict confidentiality.

• Adaptable, dependable, and able to respond effectively to changing priorities.

Required Qualifications

• Social Services Designee Certification is required.

• Bachelor's degree in Social Work or a related Social Services field preferred.

• At least one year of long-term care or geriatric experience preferred.

• Experience in social services, resident advocacy, admissions, apartment management, or senior living is beneficial.

• Proficiency in Microsoft Office and other commonly used computer programs.

• Strong written and verbal communication skills.

• Ability to maintain confidentiality and comply with resident rights and HIPAA requirements.

• Ability to perform the essential functions of the position, with or without reasonable accommodation.

Why Join Little Sisters of the Poor?

At Sacred Heart Residence, our mission goes beyond providing care. We strive to create a home where every individual is valued, respected, and treated with dignity.

Our philosophy is rooted in the example of our foundress, Saint Jeanne Jugan, and her belief that:

"Making the elderly happy, that is what counts."

As our Social Services Designee / Apartment Manager, you will have the opportunity to build meaningful relationships, advocate for residents, support families, and help create a welcoming and supportive environment for the older adults who call Sacred Heart Residence home.

If you are a caring, motivated professional who wants to use your skills to make a lasting difference, we invite you to apply!

Join our team and become part of a mission dedicated to serving the elderly with love, respect, and dignity.

Equal Employment Opportunity

Little Sisters of the Poor – Sacred Heart Residence provides equal employment opportunities to all individuals in accordance with applicable federal, state, and local laws.