Senior Social Worker/Senior Case Worker at Mobile Support Team (COMIT, Central Team)

SAMH manages the Mobile Support Team (MST), it is a community based allied health-led team which provides psycho-social therapeutic interventions for clients with mental health needs and support for their caregivers to maintain client's wellbeing in the community.

Overall job objectives

• Access the care needs of clients and caregivers living with mental illness and develop individualized care plans and interventions.
• Work collaboratively with healthcare professionals, community partners and families to provide holistic, person-centered care.
• Provide supervision and guidance to junior staff in managing casework and support services.

Core responsibilities

Case Management

• Process referrals, conduct intake assessments and formulate individualised case plans to support clients’ recovery.
• Implement and coordinate follow-ups with case plans.
• Perform the necessary screening and assessment tools (eg. GAF, Zarit Burden) to facilitate case planning.
• Conduct home visits to clients and caregivers where necessary.
• To provide follow-ups and service linkages for clients in the community who are without support and not linked to services.
• Provide individual and family counselling, group work and support as part of case management in the following areas:
• Provide psycho-education to clients and caregivers on mental health issues and illness management.
• Educate clients and caregivers on medication management and coping with side effects.
• Educate clients on budgeting and financial management.
• Support clients in employment and work-related matters.
• Support clients in their self-care, activities of daily living and independent living skills.
• Conflict resolution and mediation.
• Empower clients in interpersonal/family relationships and communications.
• Assist clients with accommodation issues.
• Discharge planning.
• Collaborate with medical professionals and other social service agencies in supporting clients and caregivers for a holistic case management approach.
• Conduct regular case conferences and case discussions with other agencies.
• Manage behavioural and mental health concerns presented by clients.
• Identify early symptoms of relapse, provide feedback to psychiatrists and assist caregivers in arranging for clients’ admission to hospital for in-patient treatment.
• Educate and empower clients to advocate for their own recovery by working in collaboration with the medical team.
• Engage police and emergency services for assistance to handle crisis situations and violent behavior where necessary.
• To establish positive networking relationships and collaborations with community partners and funders.

People Development

• Demonstrate team leadership and be a role model in guiding team members in their professional conduct, integrity and ethical boundaries
• Translate own knowledge and skills to contribute to develop staff's learning and growth and is able to support team members in managing challenging/ high risks cases
• To provide guidance in identifying early symptoms of relapse, providing feedback to the psychiatrists and assist in the arrangements for clients' admission to hospitals for in-patient treatment, educate clients to advocate for their own recovery by working in collaboration with the medical team

Administrative Support

• To write case recordings, case reports and correspondence to agencies.
• To gather client-related information and compile updated records of clients’ particulars for monthly and quarterly reports to meet funders’ statistical requirements.
• To assess clients’ eligibility for assistance applications and to do referrals where necessary.
• To assist in taking minutes during staff meetings and case conferences.

Outreach Involvement

• To orientate and host visitors to SAMH centres.
• To conduct in-house and external talks, man information booths to promote SAMH services and to raise awareness of mental health concerns.
• To sit in work-related committees in collaboration with other community agencies.

Other Responsibilities

• Propose enhancements to standards of care, policies, procedures and programmes in relation to community mental health
• Support audits to ensure compliance to organization's and funding bodies' audit framework
• Collaborate with and support other SAMH programmes or projects when required

Qualifications

• Degree in Psychology/Social Work/Counselling
• Hold current professional registration or accreditation with the Singapore Association of Social Workers (SASW), Singapore Association for Counselling (SAC) or Singapore Psychological Society (SPS), as applicable to the discipline.
• At least 6 years of direct work experience in healthcare / community care. With preferably at least 3 years of experience in mental health industry will be an advantage
• Some experience in case management and mental health sector
• Self-motivated and self-directed
• Proactive
• Good Communication skills and resourceful
• Prior supervisory experience will be an advantage

Working Location: Block 1 Maude Road #03-30 S(200001)

To apply, please email to Michelle_Ngeow@samhealth.org.sg

Kindly be informed that only shortlisted candidates will be notified.