Social Worker (LHF Project)

General Objectives

The Social Worker aims to enhance the well-being and quality of life of people with disabilities and vulnerable individuals by promoting social inclusion, access to health and social services, and empowerment. The role supports arcenciel’s mission to strengthen resilience, foster autonomy, and create a supportive environment where beneficiaries can improve their overall health, dignity, and social participation.

General Tasks

1. Case Management.

• Coordinate with the outreach team to ensure an understanding of the targeted beneficiaries’ assessment criteria.
  
• Conduct home and field visits to vulnerable individuals in the designated area and complete the necessary interviews to better understand and assess the situation, needs and challenges.
  
• Develop an individualized case action plan and update it when needed.
  
• Establish priorities and expected outcomes with the beneficiary.
  
• Maintain beneficiaries’ records by reviewing case notes; logging events and progress.
  
• Follow up continuously on each case until the reach of objectives.
  
• Contribute to case reviews and team discussions.
  
• Identify protection concerns, risks, abuse, neglect, exploitation, or other vulnerabilities and follow arcenciel’s safeguarding procedures.
  

2. Referral

• Assess beneficiaries’ needs and identify appropriate external services, and coordinate internally with other units for service provision.
  
• Ensure that beneficiary’s information is handled confidentially and that informed consent is obtained before sharing information or making referrals, as applicable.
  
• Explain referral procedures and required documentation to beneficiaries.
  
• Prepare and submit referrals to relevant service providers.
  
• Follow up with service providers regarding referral outcomes.
  
• Document referrals and maintain accurate records in the referral database.
  
• Escalate urgent or high-risk cases according to internal procedures.
  

3. Networking and Coordination

• Develop and retain solid connections with potential partners, sectors and relevant actors and ensure the sustainability of the social services unit’s mission and serve the greatest possible number of people
  
• Participate in coordination meetings and community networks when required.
  
• Liaise with service providers to strengthen referral pathways and collaboration mechanisms.
  
• Facilitate partnerships and information sharing to improve beneficiaries’ access to services.
  
• Coordinate with external stakeholders to address service gaps and avoid duplication of assistance.
  
  

4. Data Management and Analysis

• Conduct comprehensive vulnerability and needs assessments.
  
• Analyze household socio-economic conditions.
  
• Apply the approved vulnerability scoring matrix.
  
• Maintain complete case files.
  
• Document assessments, decisions, referrals and follow-ups.
  
• Ensure accurate database entry.
  
• Analyze referral data to identify common needs, service gaps, and barriers to accessing services.
  
• Analyze data for planning, prioritization, and decision-making purposes.
  

5. Service mapping

• Develop and maintain an updated database of surrounding service providers, NGOs, CBOs, OPDs, governmental institutions and other stakeholders.
  
• Collect and regularly update information on available services, eligibility criteria, geographic coverage, focal points, and referral procedures.
  
• Identify service gaps and unmet needs within the targeted communities.
  
  

6. Quality, Compliance, and Organizational Commitment

• Respect arcenciel's policies, procedures, code of conduct, and safeguarding principles.
  
• Ensure confidentiality and ethical handling of beneficiary information.
  
• Perform any other related tasks assigned by the supervisor that support the objectives of the Social Unit and arcenciel.