SOCO-7 - SOCO -Leasing Specialist
Leasing Specialist
Immediate Supervisor: Property Manager
Position Summary
The Leasing Specialist plays a vital role in the success of the community by driving occupancy through effective leasing and exceptional customer service. This position is responsible for apartment rentals, move-ins, and renewals while maintaining accurate records and providing residents and prospects with a positive, professional experience. The ideal candidate demonstrates strong communication skills, thorough product knowledge, and a proactive approach to achieving leasing goals.
Primary Responsibilities
I. Personnel & Compliance
- Maintain accurate and organized resident and property files.
- Demonstrate a comprehensive understanding of all lease-related documents; complete all required paperwork accurately and promptly.
- Inspect all pre-leased apartments prior to move-in to ensure readiness and quality.
- Stay fully informed on community features, availability, floor plans, and current specials.
- Create and manage waiting lists while maintaining a strong sense of urgency.
- Achieve a minimum score of 80% or higher on all leasing shop reports.
- Present a professional appearance and demeanor at all times, reflecting company standards.
II. Administrative & Leasing
- Lease all vacant and upcoming units by qualifying prospective residents in accordance with company standards and Fair Housing guidelines.
- Maintain a minimum 40% closing ratio on leasing traffic.
- Accurately enter all prospect and traffic information into ResMan daily.
- Conduct regular competitive market surveys to remain informed on local trends and pricing.
- Execute the lease renewal process to maximize resident retention.
- Coordinate all move-ins, move-outs, and related changes with accuracy and timeliness.
- Complete guest cards, follow up consistently, and convert leads to leases to meet occupancy goals.
- Perform additional administrative or operational duties as assigned by management.
III. Customer Service
- Answer all incoming calls and inquiries professionally and efficiently.
- Provide enthusiastic, solution-oriented service to all prospects, residents, and vendors.
- Exhibit strong communication skills with a friendly, approachable demeanor.
- Identify each prospect’s needs (“hot buttons”) and match them effectively with community features.
- Build rapport with residents and foster a welcoming community environment.
IV. Maintenance & Property Standards
- Submit and track resident service requests; follow up to ensure resident satisfaction.
- Observe and report any maintenance issues or safety concerns promptly.
- Assist with maintaining curb appeal by picking up litter and reporting property needs.
- Support the maintenance team in maintaining community standards and resident satisfaction.
- REEP the Benefits!
Perks and Incentives:
· 10 days Paid Time Off (PTO), increasing to 17 days after 2 years of service.
· Paid Holidays: New Year’s Day, Labor Day, Memorial Day, Thanksgiving Day, Thanksgiving Friday, Independence Day, Christmas Day
· 30% Rental Discount
Financial Incentives:
· 401K with 100% match on contributions up to 5%
· Bonuses based on performance
Health and Wellness:
· Dental Insurance
· Vision Insurance
· Medical Insurance with up to 75% coverage
Employee Well-being:
· Paid Life Insurance
· Supplemental Life Insurance
· Paid Short Term Disability coverage
Professional Development:
· Paid Training and Certifications to enhance your skills and career growth opportunities.